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Abstract
Tax preparation businesses are crucial in helping individuals and companies understand and comply with complex tax regulations. However, tax preparation businesses need to adopt relevant and innovative marketing strategies in the digital era and with increasing competition. This research aims to explore and analyze the implementation of effective marketing strategies in the context of tax preparation business. This research uses a qualitative approach with descriptive methods. The research results show that implementing marketing strategies in the tax preparation business positively impacts increasing brand presence, attracting new customers, and achieving business growth. Using a combination of digital and offline marketing strategies, including content marketing and an active presence on social media, has proven effective in reaching a wider audience. SMART goal setting and KPI measurement help measure marketing campaigns' success, while data analysis through tools like Google Analytics provides valuable insights into customer behavior and market trends. Furthermore, calculating return on investment (ROI) allows businesses to allocate budgets efficiently, identify the most effective marketing channels, and improve the sustainability of growth.
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References
- Andreassen, T. W. (1994). Satisfaction, loyalty and reputation as indicators of customer orientation in the public sector. International Journal of Public Sector Management, 7(2), 16-34.
- Azzopardi, L., Thomas, P., & Craswell, N. (2018, June). Measuring the utility of search engine result pages: an information foraging based measure. In The 41st International ACM SIGIR conference on research & development in information retrieval (pp. 605-614).
- Blaufus, K., Hechtner, F., & Möhlmann, A. (2017). The effect of tax preparation expenses for employees: evidence from Germany. Contemporary Accounting Research, 34(1), 525-554.
- Davison, G., Frank-Miller, E., Roll, S. P., & Grinstein-Weiss, M. (2018). Promoting savings at tax time: Insights from online and in-person tax preparation services.
- Dong, B., Evans, K. R., & Zou, S. (2008). The effects of customer participation in co-created service recovery. Journal of the academy of marketing science, 36, 123-137.
- Eichfelder, S., & Schorn, M. (2012). Tax compliance costs: A business-administration perspective. FinanzArchiv/Public Finance Analysis, 191-230.
- Galperin, R. V. (2017). Mass-production of professional services and pseudo-professional identity in tax preparation work. Academy of Management Discoveries, 3(2), 208-229.
- Garfinkel, A. (1977). Truths, half‐truths and deception in advertising. Paper in Linguistics, 10(1-2), 135-149.
- Hasan, A., Sheikh, N., & Farooq, M. B. (2023). Exploring stakeholder perceptions of tax reform failures and their proposed solutions: a developing country perspective. Meditari Accountancy Research.
- Holtzman, Y. (2011). Business process improvement and the tax department. Journal of Management Development, 30(1), 49-60.
- Hurochkina, V., & Rіabinina, N. (2022). The impact of behavioral aspects on the social capital of the tax service of Ukraine. VUZF Review, 7(1), 69.
- Jasra, J., Hunjra, A. I., Rehman, A. U., Azam, R. I., & Khan, M. A. (2011). Determinants of business success of small and medium enterprises. International Journal of Business and Social Science, 2(20).
- Jiang, Q., Chen, Y., & Sun, T. (2023). Government social media and corporate tax avoidance. China Journal of Accounting Research, 16(2), 100304.
- Karayan, J. E., & Swenson, C. W. (2007). Strategic business tax planning. Hoboken, NJ: John Wiley & Sons.
- Klepper, S., & Nagin, D. (1989). The role of tax preparers in tax compliance. Policy Sciences, 22(2), 167-194.
- Kopczuk, W., & Pop-Eleches, C. (2007). Electronic filing, tax preparers and participation in the Earned Income Tax Credit. Journal of public Economics, 91(7-8), 1351-1367.
- Malter, A. J., & Rindfleisch, A. (2019). Transitioning to a digital world. In Marketing in a Digital World (Vol. 16, pp. 1-11). Emerald Publishing Limited.
- Mattsson, J., & Rinman, E. (2012). Collective knowledge vs. expert management-A strategic market analysis of Internet forums as a tax information service.
- Özoğlu, B., & Topal, A. (2020). Digital marketing strategies and business trends in emerging industries. Digital business strategies in blockchain ecosystems: Transformational design and future of global business, 375-400.
- Palan, R., Murphy, R., & Chavagneux, C. (2010). Tax havens: How globalization really works. Cornell University Press.
- Palmatier, R. W., Sivadas, E., Stern, L. W., & El-Ansary, A. I. (2019). Marketing channel strategy: An omni-channel approach. Routledge.
- Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard business review, 86(1), 78.
- Putulowski, J. R., Ardito, R., & Crosby, R. (2021). A Quantitative Investigation: Applying the 4P's of Marketing to Entrepreneurial Accounting and Tax Preparer Firms. Technium Soc. Sci. J., 21, 582.
- Qin, Y. (2018, December). Research on the Strategy of Tax Planning Management of Power Supply Enterprises under the Background of Replacing Business Tax with VAT. In IOP Conference Series: Materials Science and Engineering (Vol. 452, No. 3, p. 032063). IOP Publishing.
- Soled, J. A., & DeLaney Thomas, K. (2017). Regulating tax return preparation. BCL Rev., 58, 152.
- Stephenson, T., Fleischman, G., & Peterson, M. (2017). Demand for tax-preparation services: An exploratory examination of client versus tax-preparer expectation gaps. In Advances in Taxation (pp. 199-231). Emerald Publishing Limited.
- Van Riel, A. C., & Lievens, A. (2004). New service development in high tech sectors: a decision‐making perspective. International Journal of Service Industry Management, 15(1), 72-101.
- Venkatesh, V., Chan, F. K., & Thong, J. Y. (2012). Designing e-government services: Key service attributes and citizens’ preference structures. Journal of operations management, 30(1-2), 116-133.
- Yulianah, S. E. (2022). Metodelogi Penelitian Sosial. CV Rey Media Grafika.
References
Andreassen, T. W. (1994). Satisfaction, loyalty and reputation as indicators of customer orientation in the public sector. International Journal of Public Sector Management, 7(2), 16-34.
Azzopardi, L., Thomas, P., & Craswell, N. (2018, June). Measuring the utility of search engine result pages: an information foraging based measure. In The 41st International ACM SIGIR conference on research & development in information retrieval (pp. 605-614).
Blaufus, K., Hechtner, F., & Möhlmann, A. (2017). The effect of tax preparation expenses for employees: evidence from Germany. Contemporary Accounting Research, 34(1), 525-554.
Davison, G., Frank-Miller, E., Roll, S. P., & Grinstein-Weiss, M. (2018). Promoting savings at tax time: Insights from online and in-person tax preparation services.
Dong, B., Evans, K. R., & Zou, S. (2008). The effects of customer participation in co-created service recovery. Journal of the academy of marketing science, 36, 123-137.
Eichfelder, S., & Schorn, M. (2012). Tax compliance costs: A business-administration perspective. FinanzArchiv/Public Finance Analysis, 191-230.
Galperin, R. V. (2017). Mass-production of professional services and pseudo-professional identity in tax preparation work. Academy of Management Discoveries, 3(2), 208-229.
Garfinkel, A. (1977). Truths, half‐truths and deception in advertising. Paper in Linguistics, 10(1-2), 135-149.
Hasan, A., Sheikh, N., & Farooq, M. B. (2023). Exploring stakeholder perceptions of tax reform failures and their proposed solutions: a developing country perspective. Meditari Accountancy Research.
Holtzman, Y. (2011). Business process improvement and the tax department. Journal of Management Development, 30(1), 49-60.
Hurochkina, V., & Rіabinina, N. (2022). The impact of behavioral aspects on the social capital of the tax service of Ukraine. VUZF Review, 7(1), 69.
Jasra, J., Hunjra, A. I., Rehman, A. U., Azam, R. I., & Khan, M. A. (2011). Determinants of business success of small and medium enterprises. International Journal of Business and Social Science, 2(20).
Jiang, Q., Chen, Y., & Sun, T. (2023). Government social media and corporate tax avoidance. China Journal of Accounting Research, 16(2), 100304.
Karayan, J. E., & Swenson, C. W. (2007). Strategic business tax planning. Hoboken, NJ: John Wiley & Sons.
Klepper, S., & Nagin, D. (1989). The role of tax preparers in tax compliance. Policy Sciences, 22(2), 167-194.
Kopczuk, W., & Pop-Eleches, C. (2007). Electronic filing, tax preparers and participation in the Earned Income Tax Credit. Journal of public Economics, 91(7-8), 1351-1367.
Malter, A. J., & Rindfleisch, A. (2019). Transitioning to a digital world. In Marketing in a Digital World (Vol. 16, pp. 1-11). Emerald Publishing Limited.
Mattsson, J., & Rinman, E. (2012). Collective knowledge vs. expert management-A strategic market analysis of Internet forums as a tax information service.
Özoğlu, B., & Topal, A. (2020). Digital marketing strategies and business trends in emerging industries. Digital business strategies in blockchain ecosystems: Transformational design and future of global business, 375-400.
Palan, R., Murphy, R., & Chavagneux, C. (2010). Tax havens: How globalization really works. Cornell University Press.
Palmatier, R. W., Sivadas, E., Stern, L. W., & El-Ansary, A. I. (2019). Marketing channel strategy: An omni-channel approach. Routledge.
Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard business review, 86(1), 78.
Putulowski, J. R., Ardito, R., & Crosby, R. (2021). A Quantitative Investigation: Applying the 4P's of Marketing to Entrepreneurial Accounting and Tax Preparer Firms. Technium Soc. Sci. J., 21, 582.
Qin, Y. (2018, December). Research on the Strategy of Tax Planning Management of Power Supply Enterprises under the Background of Replacing Business Tax with VAT. In IOP Conference Series: Materials Science and Engineering (Vol. 452, No. 3, p. 032063). IOP Publishing.
Soled, J. A., & DeLaney Thomas, K. (2017). Regulating tax return preparation. BCL Rev., 58, 152.
Stephenson, T., Fleischman, G., & Peterson, M. (2017). Demand for tax-preparation services: An exploratory examination of client versus tax-preparer expectation gaps. In Advances in Taxation (pp. 199-231). Emerald Publishing Limited.
Van Riel, A. C., & Lievens, A. (2004). New service development in high tech sectors: a decision‐making perspective. International Journal of Service Industry Management, 15(1), 72-101.
Venkatesh, V., Chan, F. K., & Thong, J. Y. (2012). Designing e-government services: Key service attributes and citizens’ preference structures. Journal of operations management, 30(1-2), 116-133.
Yulianah, S. E. (2022). Metodelogi Penelitian Sosial. CV Rey Media Grafika.