Main Article Content
Abstract
This study investigates the role of digital marketing strategies in enhancing a company's financial performance through a systematic literature review. It focuses on the impact of Search Engine Optimization (SEO), content marketing, and the integration of multiple digital marketing channels, as well as the influence of critical metrics like Customer Acquisition Cost (CAC), Return on Investment (ROI), and Customer Lifetime Value (CLV). The research employs a qualitative approach, analyzing peer-reviewed articles and relevant literature from the past decade sourced from databases such as Scopus, Web of Science, and Google Scholar. Thematic analysis was conducted to synthesize findings on the effectiveness of digital marketing strategies and metrics. Results indicate that SEO and content marketing significantly boost organic traffic and financial metrics, enhancing sales and customer retention. The integration of multiple digital channels amplifies these effects, improving overall ROI. Effective management of CAC, ROI, and CLV is crucial for financial optimization, with strategies focusing on personalized marketing and data-driven approaches showing the most success. External factors such as economic conditions and technological advancements moderate these effects. The study highlights the importance of adopting integrated digital marketing strategies and adapting to external changes and consumer behavior to sustain financial performance. Future research should explore industry-specific applications and the role of emerging technologies.
Keywords
Article Details

This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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References
Acheampong, S., Pimonenko, T., & Lyulyov, O. (2023). Sustainable Marketing Performance of Banks in the Digital Economy: The Role of Customer Relationship Management. Virtual Economics, 6(1), 19–37. https://doi.org/10.34021/ve.2023.06.01(2)
Alexander, Y. L. (2023). Meningkatkan Kinerja UMKM Melalui Pemasaran Digital untuk Meningkatkan Produk Perusahaan. Jurnal Pendidikan Dan Kewirausahaan, 11(2). https://doi.org/10.47668/pkwu.v11i.833
Amoako, G. K., Bonsu, G. A., Gabrah, A. Y. B., & Ampong, G. O. A. (2023). Digital Marketing and Sustainability Competitive Advantage: A Conceptual Framework. In Handbook of Research on Achieving Sustainable Development Goals With Sustainable Marketing (pp. 170–188). IGI Global. https://doi.org/10.4018/978-1-6684-8681-8.ch009
Bazi, S., Filieri, R., & Gorton, M. (2023). Social media content aesthetic quality and customer engagement: The mediating role of entertainment and impacts on brand love and loyalty. Journal of Business Research, 160, 113778. https://doi.org/10.1016/j.jbusres.2023.113778
Belostecinic, G. (2023). Digital Marketing – a New Stage in the Evolution of the Modern Marketing Concept. Economica, 1(123), 7–22. https://doi.org/10.53486/econ.2023.123.007
Bergemann, D., & Bonatti, A. (2023). Managed Campaigns and Data-Augmented Auctions for Digital Advertising. https://doi.org/10.1145/3580507.3597807
Binsaeed, R. H., Yousaf, Z., Grigorescu, A., Radu, V., & Nassani, A. A. (2023). Digital Revolution and Digitization Process to Promote AIS as a Vector of Financial Performance. Systems, 11(7), 339. https://doi.org/10.3390/systems11070339
Bonsignore, A. (2023). It’s Not Just What You Say, It’s How You Say It: Mitigating the Impacts of Greenhouse Gas Emissions with Effective Content. Technical Communication, 70(1), 83–95. https://doi.org/10.55177/tc344445
Chaffey, D., & Smith, P. R. (2022). Digital marketing excellence: planning, optimizing and integrating online marketing. Routledge.
Chen, Y. (2023). Comparing content marketing strategies of digital brands using machine learning. Humanities & Social Sciences Communications, 10(1), 1–18. https://doi.org/10.1057/s41599-023-01544-x
Conti, E., Camillo, F., & Pencarelli, T. (2023). The impact of digitalization on marketing activities in manufacturing companies. The Tqm Journal, 35(9), 59–82. https://doi.org/10.1108/tqm-11-2022-0329
Damle, M. (2023). Boosting D2C (Direct-to-Consumer) Websites with Search Engine Optimisation (SEO). 84–89. https://doi.org/10.1109/SICTIM56495.2023.10104723
Fachira, I. (2023). Digital Marketing Strategy Formulation to Increase Engagement in Course and Training Institution Industry (Case Study: PT Karisma Garuda Mulia). International Journal of Current Science Research and Review, 06(06). https://doi.org/10.47191/ijcsrr/v6-i6-59
Gahlot, B., & Rani, P. (2023). A Study of Digital Marketing Strategies influencing buying behaviour of e-commerce consumers. Research Review International Journal of Multidisciplinary. https://doi.org/10.31305/rrijm.2023.v08.n06.013
Govender, P. (2010). The problem of calculating ROI on social media : A Literature Review.
Gryshchenko, I. (2023). Insights into digital marketing management framework in modern organizations. Žurnal Strategìčnih Ekonomìčnih Doslìdženʹ. https://doi.org/10.30857/2786-5398.2022.4.8
Gupta, M. B. (2023). Role of Digital Marketing in Enhancing Brand Engagement and Consumer Behavior. International Journal of Advanced Research in Science, Communication and Technology, 3(1). https://doi.org/10.48175/ijarsct-12100
Hariningsih, E. (2016). Kerangka kerja pengukuran social media return on investment. 3(1). https://doi.org/10.54131/JBMA.V3I1.35
Isazade, N. (2023). Relationship and benefits between marketing strategies and consumer behavior. Proceedings of Azerbaijan High Technical Educational Institution, 29(06), 462–477. https://doi.org/10.36962/pahtei29062023-463
Isbandi, I. (2023). Implementasi teknik seo (search engine optimization) untuk optimasi website penjualan di lestari jaya mebel. Edusaintek, 10(3), 1047–1060. https://doi.org/10.47668/edusaintek.v10i3.867
Jena, S. K. (2023). Impact of customer-centric approach and customer dissatisfying cost on supply chain profit under price competition. Journal of Business & Industrial Marketing. https://doi.org/10.1108/jbim-02-2022-0111
Jin, Y. (2023). Analyze the Effect of Customer Retention Rate on Customer Lifetime Value(CLV) - Based on the Regression Model. https://doi.org/10.4108/eai.18-11-2022.2326838
Kanchanapoom, K., & Chongwatpol, J. (2023). Integrated customer lifetime value models to support marketing decisions in the complementary and alternative medicine industry. Benchmarking. https://doi.org/10.1108/bij-07-2021-0431
Koob, C. (2021). Determinants of content marketing effectiveness: Conceptual framework and empirical findings from a managerial perspective. PLOS ONE, 16(4). https://doi.org/10.1371/JOURNAL.PONE.0249457
Koob, C. (2023). Don’t forget about customer magazines: the effects of reading experiences on customer magazine effectiveness. Frontiers in Communication, 8. https://doi.org/10.3389/fcomm.2023.1195620
Kozenkov, D., & Salo, M. (2022). Content marketing as a modern element of a company’s marketing strategy. Ekonomìčnij Vìsnik Dnìprovsʹkoï Polìtehnìki, 79, 59–68. https://doi.org/10.33271/ebdut/79.059
Lal, B., Ismagilova, E., Dwivedi, Y. K., & Kwayu, S. (2020). Return on Investment in Social Media Marketing: Literature Review and Suggestions for Future Research (pp. 3–17). https://doi.org/10.1007/978-3-030-24374-6_1
Li, C., Wang, Y., Zhou, Z., Wang, Z., & Mardani, A. (2023). Digital finance and enterprise financing constraints: Structural characteristics and mechanism identification. Journal of Business Research, 165, 114074. https://doi.org/10.1016/j.jbusres.2023.114074
Liao, Y.-C. (2023). Customer engagement and sharing behaviors: Toward a contingent curvilinear perspective. Journal of Business Research, 154, 113284. https://doi.org/10.1016/j.jbusres.2022.08.048
Lim, W. M., Kumar, S., Pandey, N. K., Verma, D., & Kumar, D. (2022). Evolution and trends in consumer behaviour: Insights from Journal of Consumer Behaviour. Journal of Consumer Behaviour. https://doi.org/10.1002/cb.2118
Liu, J., Zhou, K., Zhang, Y., & Tang, F. (2023). The Effect of Financial Digital Transformation on Financial Performance: The Intermediary Effect of Information Symmetry and Operating Costs. Sustainability. https://doi.org/10.3390/su15065059
Machikhiliyan, I. V. (2023). Customer Referencing and Capital Market Benefits: Evidence from the Cost of Equity †. Contemporary Accounting Research, 40(2), 1448–1486. https://doi.org/10.1111/1911-3846.12850
Manapat, R. K. S., & Sridharan, V. G. (2020). The Role of Strategic Cost Management in Marketing Decisions: A Case Evidence of Brand Acquisition Assessment. 3, 5–24. https://doi.org/10.52153/PRJ1117004
Mao, L. L., Zhang, J. J., Kim, H., & Connaughton, D. P. (2023). Towards an inductive model of customer experience in fitness clubs: a structural topic modeling approach. European Sport Management Quarterly, 1–23. https://doi.org/10.1080/16184742.2023.2219684
Marbun, D. S. N. (2021). Pengaruh Digital Marketing terhadap Peningkatan Kinerja Pemasaran UMKM Pariwisata di Kabupaten Toba Indonesia. Prosiding Seminar Nasional Ekonomi Dan Bisnis, 1(1). https://doi.org/10.33479/sneb.v1i.125
Mihajlovic, A., & Gajic, J. (2023). Advanced Technologies as a Framework for Sustainable Marketing Campaigns (AI Application in Neuromarketing). SINTEZA. https://doi.org/10.15308/sinteza-2023-180-184
Myburg, M., & Berman, S. (2022). Customer Lifetime Value Prediction with K-means Clustering and XGBoost. 298–302. https://doi.org/10.1109/ASONAM55673.2022.10068602
Octavina, L. A. (2021). Digitalisasi UMKM, Literasi Keuangan, dan Kinerja Keuangan: Studi pada masa Pandemi COVID-19. Jurnal Bisnis Dan Biaya, 11(1). https://doi.org/10.14414/JBB.V11I1.2552
P., G. (2023). The effects of artificial intelligence on digital marketing. ShodhKosh Journal of Visual and Performing Arts, 4(1SE). https://doi.org/10.29121/shodhkosh.v4.i1se.2023.431
Priyanka, A. laksmi, Harihararao, M., Prasanna, M., & Deepika, Y. (2023). A Study on Artificial Intelligence in Marketing. International Journal For Multidisciplinary Research, 5(3). https://doi.org/10.36948/ijfmr.2023.v05i03.3789
Rathod, V. H. (2023). Marketing intelligence redefined: leveraging the power of ai for smarter business growth. Towards Excellence, 378–386. https://doi.org/10.37867/te150239
Rodríguez-Rabadán, M., Pino-Romero, C. del, & Galán-Fajardo, H. (2022). Identification of Tools for Measuring Branded Content. In Advances in marketing, customer relationship management, and e-services book series. https://doi.org/10.4018/978-1-6684-3971-5.ch014
Safari, M. (2023). A Framework Towards Customer Lifetime Value’s Macro and Micro Dimensions in the Service Sector: A State-of-the-Art Review. Management and Business Research Quarterly, 26, 1–23. https://doi.org/10.32038/mbrq.2023.26.01
Samsudin, A. (2023). Dampak Penerapan Optimasi Digital Marketing Pada Bisnis Kue Kering Delicies Store. Jurnal Pengabdian Pada Masyarakat Indonesia, 2(4), 4–10. https://doi.org/10.55542/jppmi.v2i4.730
Sehgal, S., & Gupta, G. (2019). Converging resources and co-producing for innovation: evidence from healthcare services. European Journal of Innovation Management, 23(3), 429–453. https://doi.org/10.1108/EJIM-02-2019-0047
Setiawan, A. (2020). Pengaruh Internet Banking dan Digital Marketing terhadap Kinerja Keuangan Bank BNI Syariah Makassar. Jurnal Manajemen Dan Inovasi, 5(1). https://doi.org/10.37531/MIRAI.V5I1.708
Shah, M. S. (2023). Dynamics of Digital Marketing and Consumer Buying Behavior: A Quantitative Analysis. Journal of Development and Social Sciences, 4(II). https://doi.org/10.47205/jdss.2023(4-ii)27
Simion, P. C., & Popescu, M. (2023). Assessing the Use of Artificial Intelligence in Digital Marketing. Evidence from Romanian Companies. Proceedings of the ... International Conference on Business Excellence, 17, 1128–1138. https://doi.org/10.2478/picbe-2023-0101
Simpson, T. (2023). Impact of Financial and Nonfinancial Constructs on Customer Lifetime Value (CLV): U.S. Retailer’s Perspective. Journal of Relationship Marketing, 1–36. https://doi.org/10.1080/15332667.2023.2197769
Singh, P. J., Arora, L., & Choudhry, A. (2022). Consumer Behavior in the Service Industry: An Integrative Literature Review and Research Agenda. Sustainability, 15(1), 250. https://doi.org/10.3390/su15010250
Skačkauskienė, I., & Nekrošienė, J. (2022). Marketing effectiveness evaluation possibilities and challenges for business: a bibliometric analysis. https://doi.org/10.3846/bm.2022.836
Skačkauskienė, I., Nekrošienė, J., & Szarucki, M. (2023). A review on marketing activities effectiveness evaluation metrics. https://doi.org/10.3846/bm.2023.1037
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