Article Sidebar

Download
PDF
Statistic
Read Counter : 38 Download : 23

Main Article Content

Abstract

This study aims to analyze the application of Knowledge Management with the Plan, Do, Check, Act (PDCA) method as a competitive advantage in PT. Mutuagung Lestari, TBK. The research method used in this study is a qualitative approach by utilizing the Nvivo 14.0 application to analyze interview data related to the implementation of Knowledge Managemet and the PDCA method is used to evaluate the cycle of Knowledge Managemet implementation starting from planning, implementation, supervision, to continuous improvement of PT. Mutuagung Lestari, TBK. The results of the study show that the application of Knowledge Management at PT. Mutuagung Lestari has covered aspects of knowledge acquisition, knowledge sharing, knowledge utilization, and Knowledge Management Approaches, with significant results in supporting innovation, efficiency, and business sustainability. Despite the challenges in knowledge sharing, data management, and a culture of collaboration, the company has demonstrated commitment through human resource development and the improvement of supporting infrastructure. Analysis with NVivo revealed that the Plan and Do stages in the PDCA method have gone well through training and discussion forums, while the Check and Act stages require improvement in evaluation and continuous improvement. Knowledge Management is also a key element in decision-making and process efficiency, while supporting companies to rely on a competent workforce as a key competitive advantage. With a commitment to professional service and client satisfaction, the reputation of PT. Mutuagung Lestari is getting stronger in the certification sector.

Keywords

Knowledge Management PDCA Method Competitive Advantage

Article Details

Copyright (c) 2025 JER

References

  1. A. Awwad, A. Khattab and J. Anchor (2013) "Competitive Priorities and Competitive Advantage in Jordanian Manufacturing," Journal of Service Science and Management, Vol. 6 No. 1, 2013, pp. 69-79.
  2. Aditi, B., dan Pentana, S. (2018). Analysis of influence of Micro Small anda Medium Enterprises (MSMEs) Development as a Competitive Advantage to creative economic development. Academic journal of economic studies, 4 (3), 122 - 132.
  3. Albers, J. A., & Brewer, S. (2003). Knowledge management and the innovation process: the eco-innovation model. Journal of Knowledge Management Practice, 4(6), 1-6.
  4. Anto, et al., (2024). Metode Penelitian Kualitatif : Teori dan Penerapannya, Kendari : Tahta Media Group.
  5. Arianty, Nel (2016). Manajemen Pemasaran, Medan : Perdana Publishing.
  6. Baharuddin, B., & Burhan, B. (2024). Total Qualy Management: TQM.
  7. Bandur, A. (2016). Penelitian kualitatif: metodologi, desain, dan teknik analisis data dengan Nvivo 11 Plus. Jakarta: Mitra Wacana Media.
  8. Barney, JB., Mike Wright., David J Ketchen, (1991), "The Resourch Based View of The Fiem Ten years after 1991". Journal of Management.
  9. Bungin, M. B. (2008). Penelitian Kualitatif. Kencana Prenada Media Group
  10. Chaithanapat, P., dan Rakhtin, S. (2021). Customer Knowledge Management in SMEs : Review and Research Agenda. Knowledge and Process Management, 28 (1), 71-89.
  11. Chakraborty, A., Mutingi, M., & Vashishth, A. (2019). Quality management practices in SMEs: a comparative study between India and Namibia. Benchmarking: An International Journal.
  12. Conner, K. R., and Prahalad, C. K. (1996), “A Resource Based Theory of the Firm: Knowledge Versus Opportunism,” Organization Science (7:5) pp. 477-501
  13. Conner, Kathleen R, C.K. Prahalad. (1996) , A Resource-Based Theory of The Firm: Knowledge Versus Opportunism, Journal Organization Science, Vol. 7, No 5 September-Oktober,hal. 490–491.
  14. Cummings, T.G., (2011). Organizational Development and Change. Journal Organizational Development
  15. David,F.R. (2005).StrategicManagement: Conceptsand Cases.Ninth Edition.Penerbit: PrenticeHalls. Singapore
  16. Daweski, S. M., & Djumiarti, T. (2023). Strategi Pengendalian Kualitas PT YCH Indonesia Supply point Semarang Menggunakan Metode PDCA (Plan-Do-Check-Act):(Studi Kasus Pada Konsumen PT Sarihusada Generasi Mahardika). Sanskara Manajemen Dan Bisnis, 2(01), 35-50.
  17. Dewi, A. P. (2014). Analisis Pengendalian Kualitas dengan Pendekatan P.D.C.A. (Plan-Do-Check-Act) Berdasarkan Standar Minimal Pelayanan Rumah Sakit Pada RSUD Dr. Adhyatma Semarang (Studi Kasus pada Instalasi Radiologi). Jurnal Ilmu Administrasi Bisnis, 3(1), 216–227.
  18. Djodjobo, C. V., & Tawas, H. N. (2014). Pengaruh orientasi kewirausahaan, inovasi produk, dan keunggulan bersaing terhadap kinerja pemasaran usaha nasi kuning di kota Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 2(3).
  19. Dodig dan Crnkovic G., (2003a) Computing Curricula: Social, Ethical, and Professional Issues, Proc. Conf. for the Promotion of Research in IT at New Universities and at University Colleges in Sweden
  20. Duffy, J. (2000). Knowledge management: to be or not to be?. Information management journal, 34(1), 64-64.
  21. Eka, Meilina. (2003, Mei). Kenali Pengertian dan Jenis - Jenis dari ISO. Pusat Teknologi Informasi - Telkom University. Diakses pada 26 Januari 2023. https://it.telkomuniversity.ac.id/kenali-pengertian-dan-jenis-jenis-dari-iso/?btwaf=a8401728.
  22. Elidjen. (2023). Knowledge Management Capability : Strategi Membangun dan Mempertahankan Keunggulan Bersaing yang Berkelanjutan. Jakarta : Gramedia Pustaka Utama.
  23. Endres, G. M., dan Smoak, L. M. (2008). The Human Resource Craze : Human Improvement And Employee Engagement. Organization Development Journal, 26 (1), 69-78.
  24. Fasmitha, S. D. (2017). Pengaruh Knowledge Management Dan Kemampuan Individu Terhadap Kinerja Guru.
  25. Fernandez, I.B., & Sabherwal, R. (2001). Organizational Knowledge Management : a contingency perspective. Journal Of Management Information System. Vol 18
  26. Fitriani, I. (2018). Siklus Pdca Dan Filosofi Kaizen. Adaara: Jurnal Manajemen Pendidikan Islam, 7(1), 625-640.
  27. Ghalib, A.K. (2004). "Systemic Knowledge Management : Developing a Model For Managing Organisational Assets For Strategic And Sustainable Competitive Advantage". Journal of Knowledge Management Practice. Diakses pada 15 April 2004. http://www.tlainc.com/articl56.htm
  28. Hajar, Siti dan I Putu Gde Sukaatmadja. (2016). Peran Keunggulan Bersaing Memediasi Pengaruh Orientasi Kewirausahaan Terhadap Kinerja Pemasaran. E-Jurnal Manajemen Unud Vol 5 : 6580-6605
  29. Hamilton, R.T. 2007. The Entrepreneur in Theory and Practice Wellington. New Zealand.
  30. Hermawan, Agus. (2023, Mei). Strategi Transformasi Bisnis Melalui QMS ISO 9001 di Era Revolusi Industri 4.0 dan Society 5.0. Koran Bekasi.Id. Diakses pada 19 Mei 2023. https://koranbekasi.id/2023/05/19/strategi-transformasi-bisnis-melalui-qms-iso-9001-di-era-revolusi-industri-4-0-dan-society-5-0/
  31. Heryana, A., & Unggul, U. E. (2018). Informan dan pemilihan informan dalam penelitian kualitatif. Universitas Esa Unggul, 25(15).
  32. Hidayat, I., Khamaludin, K. dan Amyranti, M. (2023). Implementasi Metode Six Sigma untuk Menurunkan Cacat Produk Pada UKM Onetixs. JIMTEK - Jurnal Ilmiah Fakultas Teknik, 3 (1), pp. 92 - 103.
  33. Hubert, E. (1996). The general solution of an ordinary differential equation. In Proceedings of the 1996 international symposium on Symbolic and algebraic computation (pp. 189-195).
  34. Ikbar, Yanuar. (2012). Metode Penelitian Sosial Kualitatif : Panduan Membuat Tugas Akhir/Karya Ilmiah, Bandung : Refika Aditama.
  35. Irawan, A. C., & Djastuti, I. (2016). Implementasi Knowledge Management dan Pengaruhnya terhadap Kinerja Karyawan (Studi pada Kantor BPJS Ketenagakerjaan Jawa Tengan dan DIY) (Doctoral dissertation, Fakultas Ekonomika dan Bisnis).
  36. Khan, R. (2012). Knowledge Management : A Framework For Competitive Advantage. Global Journal For Information Technology and Computer Science, 1 (1), 1-11.
  37. Khaliq, R. (2016). Meningkatkan Keunggulan Kompetitif Melalui Knowledge Management. Alhadharah: Jurnal Ilmu Dakwah, 15(29).
  38. Kotler, Philip. (2014). Manajemen Pemasaran, Edisi Milenium, Jilid 1. Jakarta : PT. Prenhallindo.
  39. Kotler, P., & Keller, K. L. (2009). Manajemen Pemasaran. Jakarta: Erlangga.
  40. Kotler, Philip. dan Gary Amstrong. (2014). Principle Of Marketing, 15th Edition. New Jersey : Pearson Prentice Hall.
  41. King, W.R. (2009). Knowledge Management and Organizational Learning. Annals Of Information Systems 4, DOI, Springer Science Business Media, LLC 2009. Pittsburgh.
  42. Kurniawan, C., Azwir, H. H., Ki, J., & Dewantara, H. (2019). Penerapan Metode PDCA untuk Menurunkan Tingkat Kerusakan Mesin pada Proses Produksi Penyalutan. In Journal of Industrial Engineering, Scientific Journal on Research and Application of Industrial System (Vol. 3, Issue 2).
  43. Kuswarno, E. 2013. Fenomenologi. Bandung: Widya- Padjajaran.
  44. Lancourt, J., dan Savage, C. (1995). Organizational Transformation and The Changing Role of The Human Resource Function. Compensation and Benefits Management. 11, 42-49.
  45. Lane, P. J., & Lubatkin, M. (1998). Relative absorptive capacity and interorganizational learning. Strategic Management Journal, 19, 461-477.
  46. Li, et, al. (2006).The impact of supply chain management practices on competitive advantage and organizational performance. ISSN 0305-0483.
  47. Mardatillah, Annisa., Rosmayani, dan Rendi Prayuda. (2022). Manajemen Strategi: Keunggulan Bersaing Berkelanjutan Berbasis Indigenous Product Creativity. Pekanbaru: Marpoyan Tujuh.
  48. McFadyen, M.A. & Canella JR, A.A. (2004). Social capital and Knowledge creation: Diminishing returns of the number and strength of exchange relationships. Academy of Management Journal, 47(5): 735-746
  49. Majeed, Sadia. (2011). The Impact of Competitive Advantage on Organizational Performance. European Journal of Business and Management, vol. 3 (4).
  50. Mao, H., Liu, S., Zhang, J., & Deng, Z. (2016). Information technology resource, Knowledge Management capability, and competitive advantage: The moderating role of resource commitment. International Journal of Information Management, 36(6), 1062-1074
  51. Merdeka, Rizka Maria. (2024, Januari). Plan-Do-Check-Act, Metode PDCA untuk Pemecahan Masalah dan Perbaikan yang Berkelanjutan. Diakses pada 12 Januari 2024. https://greatdayhr.com/id-id/blog/apa-itu-metode-pdca/
  52. Moran, P., & Ghoshal, S. (1996). Theories of economic organization: The case for realism and balance. Academy of management review, 21(1), 58-72.
  53. Mulyanto, E., & Yoestini, Y. (2011). Analisis pengaruh kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Bengkel Ajisaka Motor Kudus (Doctoral dissertation, Universitas Diponegoro).
  54. Nonaka, I., and Takeuchi, H. 1995. The Knowledge Creating Company: How Japanese Companies Create The Dynamics of Innovation. New York: Oxford University Press.
  55. Pentury, G. M. (2023). Knowledge Sharing Memediasi Pengaruh Modal Sosial Dan Learning Organization Terhadap Kinerja Karyawan PT. Telkom Ambon. Management Studies and Entrepreneurship Journal (MSEJ), 4(3), 2694-2706.
  56. Porter, M. E. (1985). Technology and competitive advantage. Journal of business strategy, 5(3), 60-78.
  57. Porter, M.E. (1980). Strategi Kompetitif: Teknik Menganalisis Industri dan Pesaing. New York : The Free Press
  58. Putra, A. P. (2019). Pengaruh Knowledge Management terhadap Keunggulan Kompetitif melalui Inovasi Produk pada UMKM Makanan dan Minuman Kekinian di Yogyakarta (Doctoral dissertation, Universitas Islam Indonesia).
  59. Rachman, P. (2020). Implementasi Plan-Do-Check-Act (Pdca) Berbasis Key Performance Indicators (Kpi): Studi Kasus Di SMP-SMA Integral Ar-Rohmah Dau Malang. AL-TANZIM: Jurnal Manajemen Pendidikan Islam, 4(2), 14-27.
  60. Raditya, K. (2023). Implementasi Strategi Knowledge Management Dan Diferensiasi Dalam Upaya Menciptakan Keunggulan Bersaing Pada Sekolah Musik Indonesia. Magisma: Jurnal Ilmiah Ekonomi dan Bisnis, 11(2), 154-162.
  61. Rangkuti, N. A., & Nurmiati, E. (2022). Analisis penerapan knowledge management system (KMS) pada PT. Humala giat mandiri. Jurnal Teknologi Informasi Dan Komunikasi, 13(1), 29-32.
  62. Sambamurthy, V., Bharadwaj, A., and Grover, V. (2003), “Shaping Agility Through Digital Options: Reconceptualizing the Role of Information Technology in Firms,” MIS Quarterly (27:2), pp. 237-263.
  63. Sambamurthy, V., & Subramani, M. (2005). Special issue on information technologies and Knowledge Management . MIS quarterly, 1-7.
  64. Slamet, Giarti. (2013). Strategi Bisnis Dan Keunggulan Kompetitif. [Online] Jurnal Mimbar Bumi Bengawan Sekolah Tinggi Ilmu Administrasi Asmi Solo, Halaman 70-79. [18 April 2017]
  65. Setiawan, H. (2021). Penerapan Konsep Siklus Plan-Do-Check-Action (Pdca) Untuk Meningkatkan Kinerja Load Lugger. Industri Inovatif Jurnal Teknik Industri ITN Malang, 71-78.
  66. Sinurat, H., Rahman, H., & Games, D. (2023). Analisis Faktor Knowledge Inertia Sebagai Anteseden Penciptaan Daya Saing Individu Wirausahawan. Jurnal Informatika Ekonomi Bisnis, 286-293.
  67. Soleh, Alvin. (2011). Smart Knowledge Worker. Jakarta : KMPlus
  68. Soltani, Z., & Navimipour, N. J. (2016). Customer Relationship Management Mechanisms : A Systematic Review of The State of The Art Literature and Recommendations for Future Research. Computers in Human Behavior, 61, 667–688.
  69. Stapleton, James J. (2003). Excecutive’s Guide to Knowledge Management : Puncak Keunggulan Kompetitif, (Alih Bahasa: Emil Salim). Erlangga, Jakarta.
  70. Stewart, T. A. (1997). Intellectual capital: The new wealth of organizations. New York: Doubleday Currency.
  71. Stewart, Thomas (2003) Wealth of Knowledge.” Intellectual Capital and the Twenty-first Century Organization, Publisher: Doubleday Publishing
  72. Sugiyono. (2010). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: CV Alfabeta.
  73. Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta
  74. Sunyoto. (2015). Menejemen dan Pengembangan Sumber Daya Manusia. CAPS. Yogyakarta.
  75. Thatte, A.A. (2007). Competitive Advantage of a Firm through Supply ChainResponsiveness and SCM Practices. Unpublished dissertation, The University of Toledo.
  76. Tobing, P. L. (2007). Knowledge Management : Konsep, Arsitektur dan Implementasi. Yogyakarta : Graha Ilmu.
  77. Triasmoko, Denny et.al. (2014). Pengaruh Pelatihan Kerja Terhadap Kinerja Karyawan Pada PT.Pos Indonesia (Persero).Jurnal Administrasi Bisinis.Univarsitas Brawijaya Malang. Vol.12 No.1Juli.
  78. Umar, Husein. (1999). Riset Strategi Perusahaan, Jakarta: Gramedia.
  79. Wibisono, D., (2006), Manajemen Kinerja : Konsep, Desain & Teknik Meningkatkan Daya Saing Perusahaan. Jakarta : Erlangga.
  80. Van den Bosch, F. A. J., Volberda, H. W., & De Boer, M. (1999). Coevolution of firm absorptive capacity and knowledge environment: Organizational forms and combinative capabilities. Organization Science, 10(5), 392-416.
  81. Wulandari, E. R., & Nurisani, R. (2020). Model Knowledge Management di Perpustakaan Universitas Padjadjaran. Lentera Pustaka: Jurnal Kajian Ilmu Perpustakaan, Informasi dan Kearsipan, 6(1), 23-36.
  82. Yli-Renko, H., Autio, E., & Sapienza, H. J. (2001). Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms. Strategic Management Journal, 22, 587-613.
  83. Yunizha, Vindiasari. (2024, Mei). Knowledge Management : Pengertian, Teori, dan Manfaatnya Bagi Perusahaan. Ruangkerja. Diakses pada 29 Mei 2024. https://www.ruangkerja.id/blog/memahami-Knowledge-management-dan-manfaat-bagi-peningkatan-kinerja-perusahaan.
  84. Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualiztaion, and extension. Academy of Management Review, 27, 185-203.