Main Article Content
Abstract
This study aims to explain how implementing Total Quality Management (TQM) can improve a company’s operational performance. TQM is a management approach that focuses on continuous improvement, customer satisfaction, and employee involvement. By applying TQM principles such as quality planning, process control, and teamwork, companies can reduce waste, increase efficiency, and improve product or service quality. The study finds that companies that consistently apply TQM tend to achieve better productivity, faster response time, and higher customer satisfaction. Therefore, TQM is an effective strategy for improving overall operational performance.
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Article Details
References
- Goetsch, D. L., & Davis, S. B. (2017). Quality management for organizational excellence: Introduction to total quality (8th ed.). Pearson.
- Pambreni, Y., Khatibi, A., Azam, S. M. F., & Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9), 1397–1406. https://doi.org/10.5267/j.msl.2019.4.002
- Sadikoglu, E., & Zehir, C. (2017). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance. International Journal of Production Economics, 158, 340–352. https://doi.org/10.1016/j.ijpe.2014.11.015
- Salah, S., Rahim, A., & Carretero, J. A. (2017). The integration of Six Sigma and Total Quality Management. Total Quality Management & Business Excellence, 28(9–10), 1109–1128. https://doi.org/10.1080/14783363.2017.1303884
- Slack, N., Brandon-Jones, A., & Burgess, N. (2019). Operations management (9th ed.). Pearson.
- Talib, F., Rahman, Z., & Qureshi, M. N. (2018). Total quality management in service sector: A literature review. International Journal of Business Innovation and Research, 16(3), 286–307. https://doi.org/10.1504/IJBIR.2018.092583
- Al-Mamun, M., Hossain, M. S., & Azad, M. A. K. (2021). Total quality management practices and organizational performance: A study on manufacturing SMEs in Bangladesh. Total Quality Management & Business Excellence, 34(1–2), 21–39. https://doi.org/10.1080/14783363.2021.1912120
- Tariq, A., Khan, A. A., & Bakar, H. A. (2020). The role of total quality management practices in enhancing service innovation: A case study in the healthcare sector. The TQM Journal, 32(6), 1275–1290. https://doi.org/10.1108/TQM-09-2019-0214
- Zehir, C., Can, Y., & Karaboga, T. (2022). The effects of total quality management practices on performance through innovation capability. Benchmarking: An International Journal, 29(4), 1061–1080. https://doi.org/10.1108/BIJ-01-2021-0025
- Rahman, M., & Qureshi, M. I. (2023). Integrating sustainability and total quality management for improving organizational performance: Empirical evidence from industrial firms. Sustainability, 15(5), 2401. https://doi.org/10.3390/su15052401
References
Goetsch, D. L., & Davis, S. B. (2017). Quality management for organizational excellence: Introduction to total quality (8th ed.). Pearson.
Pambreni, Y., Khatibi, A., Azam, S. M. F., & Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9), 1397–1406. https://doi.org/10.5267/j.msl.2019.4.002
Sadikoglu, E., & Zehir, C. (2017). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance. International Journal of Production Economics, 158, 340–352. https://doi.org/10.1016/j.ijpe.2014.11.015
Salah, S., Rahim, A., & Carretero, J. A. (2017). The integration of Six Sigma and Total Quality Management. Total Quality Management & Business Excellence, 28(9–10), 1109–1128. https://doi.org/10.1080/14783363.2017.1303884
Slack, N., Brandon-Jones, A., & Burgess, N. (2019). Operations management (9th ed.). Pearson.
Talib, F., Rahman, Z., & Qureshi, M. N. (2018). Total quality management in service sector: A literature review. International Journal of Business Innovation and Research, 16(3), 286–307. https://doi.org/10.1504/IJBIR.2018.092583
Al-Mamun, M., Hossain, M. S., & Azad, M. A. K. (2021). Total quality management practices and organizational performance: A study on manufacturing SMEs in Bangladesh. Total Quality Management & Business Excellence, 34(1–2), 21–39. https://doi.org/10.1080/14783363.2021.1912120
Tariq, A., Khan, A. A., & Bakar, H. A. (2020). The role of total quality management practices in enhancing service innovation: A case study in the healthcare sector. The TQM Journal, 32(6), 1275–1290. https://doi.org/10.1108/TQM-09-2019-0214
Zehir, C., Can, Y., & Karaboga, T. (2022). The effects of total quality management practices on performance through innovation capability. Benchmarking: An International Journal, 29(4), 1061–1080. https://doi.org/10.1108/BIJ-01-2021-0025
Rahman, M., & Qureshi, M. I. (2023). Integrating sustainability and total quality management for improving organizational performance: Empirical evidence from industrial firms. Sustainability, 15(5), 2401. https://doi.org/10.3390/su15052401