Article Sidebar

Download
PDF
Statistic
Read Counter : 55 Download : 37

Main Article Content

Abstract

This study aims to analyze the relationship between workload and work-life balance on employee retention, with job satisfaction as a mediating variable among nurses at Hospital X in Bandung. This research uses a quantitative approach with a cross-sectional design. The sample consisted of 100 nurses selected using purposive sampling. Data were collected through a Likert-scale questionnaire and analysed using Partial Least Square Structural Equation Modeling (PLS-SEM). Among the 100 nurses at Hospital X, 71% were female and 29% were male. In terms of age, most respondents were within the productive age range: 17% were aged 25–30 years, 41% aged 31–35 years, and 20% aged 36–40 years. No respondents were under 25 years, while 22% were over 40 years old. The findings highlight that improving job satisfaction through rational workload management and support for work-life balance is a crucial strategy for enhancing nurse retention. This research contributes to hospital management in designing more humanistic and sustainable policies to retain professional staff. The study shows that workoload has a significant negative effect on job satisfaction, while work-life balance has a significant positive effect. Job satisfaction positively influences employee retention and mediates the relationship between workload and work-life balance with nurse retention.

Keywords

Workload Work-Life Balance Job Satisfaction Employee Retention Nurse Hospital

Article Details

Copyright (c) 2025 JER

References

  1. Alzoubi, M. M., Al-Mugheed, K., Oweidat, I., Alrahbeni, T., Alnaeem, M. M., Alabdullah, A. A. S., Abdelaliem, S. M. F., & Hendy, A. (2024). Moderating role of relationships between workloads, job burnout, turnover intention, and healthcare quality among nurses. BMC Psychology, 12(1), 495. https://doi.org/10.1186/s40359-024-01891-7
  2. Andarista, J., Latif, N., & Jumaidah. (2024). The Influence of Work-Life Balance on Employee Job Satisfaction at PT Ide Kreasi Warna. Lokawati: Journal of Management and Innovation Research, 2(6).
  3. As’ad, A., Brasit, N., Muis, M., & Umar, F. (2024). uNVEILING THE ANTECEDENTS OF SuSTAINABLE PERFORMANCE: INSIGHTS FROM HOSPITALITY INDuSTRY MANAGERS.
  4. Bartlett, M. J., Arslan, F. N., Bankston, A., & Sarabipour, S. (2021). Ten simple rules to improve academic work- life balance. PLoS Computational Biology, 17(7), 1–12. https://doi.org/10.1371/journal.pcbi.1009124
  5. BowenXue, Feng, Y., Zhao, Y., Li, X., Yang, Y., Zhang, J., Zhang, Y., Hu, Z., & Luo, H. (2024). Decent work, work engagement, and turnover intention among registered nurses: a cross-sectional study. BMC Nursing, 23(1), 1–11. https://doi.org/10.1186/s12912-023-01662-6
  6. Dewi, A. B. C., Rachmawati, S., & Wardani, A. F. K. (2023). The Effect of Mental Workload on Work Stress Among Female Weaving Department Employees. Journal of Industrial Hygiene and Occupational Health, 8(1), 50–62. https://doi.org/10.21111/jihoh.v8i1.9721
  7. Fitri, D. D., Marsofiyati, M., & Wahono, P. (2023). The Influence of Compensation and Work Environment on the Loyalty of Non-Civil Servant Employees at Hospital X. JURNAL SYNTAX IMPERATIF: Journal of Social Sciences and Education, 4(4), 325–342. https://doi.org/10.36418/syntax-imperatif.v4i4.258
  8. Hermawan, E. (2022). Analysis of the Influence of Workload, Work-Family Conflict, and Work Stress on the Performance of PT. Sakti Mobile Jakarta. Journal of Applied Management Science, 3(4), 372–380. https://www.dinastirev.org/JIMT/article/view/939
  9. Hsu, W., Chao, Y. C., & Yang, C. H. (2023). Factors influencing home care workers’ loyalty in long-term nursing services. Humanities and Social Sciences Communications, 10(1), 1–13. https://doi.org/10.1057/s41599-023-01819-3
  10. Lesmana, M. T., Syahputra, T. R., & Nasution, A. E. (2021). Employee Performance Study: Work Stress, Job Satisfaction, and Work Environment at PT. Artha Cipta Selaras. Journal of Management, Business, and Organisation (JUMBO), 5(2), 194–208.
  11. Lestari, F., Amalia, F., & Swadaya Gunung Jati, U. (2024). The Impact of Workload, Job Satisfication, and Job Burnout on Turnover Intention Nurses In The Public Hospital. Indonesian Journal of Business Analytics (IJBA), 4(3), 1280–1295. https://journal.yp3a.org/index.php/ijba
  12. Maehendrayuga, A., Setyanto, A., & Kusnawi. (2024). Analysis of Employee Turnover Prediction using Machine Learning. Bit-Tech(Binary Digital - Technology), 7(2). https://doi.org/10.32877/bt.v7i2.1999
  13. Maglalang, D. D., Sorensen, G., Hopcia, K., Hashimoto, D. M., Katigbak, C., Pandey, S., Takeuchi, D., & Sabbath, E. L. (2021). Job and family demands and burnout among healthcare workers: The moderating role of workplace flexibility. SSM - Population Health, 14, 100802. https://doi.org/10.1016/j.ssmph.2021.100802
  14. Nasya, A. A. A., Tholkha, M. S., Novandi, D. T., Hardjowikarto, D. A., & Wibowo, S. N. (2024). The Impact Of Work-Life Balance And Job Stress On Turnover Intention With Job Satisfaction As A Mediator At Regional Public Company Berintan Market Cirebon City. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 7(3), 1–23.
  15. Nugraheni, E., Susanti, I. H., & Triana, N. Y. (2024). The Relationship Between Burnout and Nurses' Work Motivation. Journal of Professional Nursing Research, 6(2), 537–548.
  16. Nurdiana, N., & Hariyati, R. T. S. (2019). Retention Strategy to Minimize Nurse Turnover: A Systematic Review. International Journal of Nursing and Health Services (IJNHS), 1(2), 99–109. https://doi.org/10.35654/ijnhs.v1i2.47
  17. Putra, A. P., Kusnanto, K., & Yuwono, S. R. (2020). Effects of Job Satisfaction and Organizational Commitment on Nurse Retention: A Systematic Review. Indonesian Nursing Journal of Education and Clinic (Injec), 5(2), 197. https://doi.org/10.24990/injec.v5i2.319
  18. Rachmawati, A., & Susanto, A. H. (2024). The Influence of Work-Life Balance and Work Stress on Employee Job Satisfaction at Startup Company PT. XYZ. Journal of Management and Business Madani, 6(2).
  19. Rahmayati, T. E. (2021). Work-Life Balance Among Working Women. Juripol, 4(2), 129–141. https://doi.org/10.33395/juripol.v4i2.11098
  20. Razai, M. S., Kooner, P., & Majeed, A. (2023). Strategies and Interventions to Improve Healthcare Professionals’ Well-Being and Reduce Burnout. Journal of Primary Care and Community Health, 14, 10–12. https://doi.org/10.1177/21501319231178641
  21. Riandini, A., Saragih, R., Hasibuan, T. A., Munika, T., & Salianto. (2024). Analysis Of Healthcare Service Quality On Patient Satisfaction: A Literature Review. Journal of Health and Medical Technology (JKTM), 06(03), 434–454.
  22. Safitri, L. N., & Astutik, M. (2019). The Effect of Workload on Nurses' Job Satisfaction with Work Stress Mediation. JMD: Dewantara Journal of Management & Business Research, 2(1), 13–26. https://doi.org/10.26533/jmd.v2i1.344
  23. Setiyati, R., & Hikmawati, E. (2020). Strategies for Improving Job Satisfaction and Work Motivation. Scientific Forum, 17(2), 158.
  24. Sukmawati, R., & Hermana, C. (2024). The Influence of Workload and Work Stress on Employee Performance. Journal of Management & Business Research, 4(1), 51–56. https://doi.org/10.59188/jurnalsosains.v2i5.390
  25. Sukowati, P., & Padmantyo, S. (2025). The Influence of Workload and Social Support on Employee Performance with Burnout as a Mediating Variable. Journal of Islamic Economics & Business Studies, 6(1), 998–1017.
  26. Tarigan, A. A., & Lataruva, E. (2024). The Mediating Role of Job Satisfaction in the Relationship between Work Stress and Turnover Intention among Coffee Shop Employees in Tembalang. Journal of Business Dynamics and Entrepreneurship, 1(1), 1–17.
  27. Ula, V. R., Darianto, & Hayat, A. A. (2021). Improving Patient Satisfaction through Excellent Service and Patient Trust. Journal of Media Communication in Economics, 37(1), 46–56.
  28. Wahyuningsih, S., Ali Maulana, M., Ligita, T., Nursing Studies, P., & Medicine, F. (2021). Factors Affecting Nurses' Workload in Providing Nursing Care in Inpatient Rooms: A Literature Review. UNTAN Journal, 1(1), 23–35.Xie, A., Duff, J., & Munday, J. (2024). Perioperative Nursing Shortages: An Integrative Review of Their Impact, Causal Factors, and Mitigation Strategies. Journal of Nursing Management, 2024, 18–22. https://doi.org/10.1155/2024/2983251
  29. Zakaria, A. Q. N., & Ali, H. (2024). The Influence of Career Development and Workload on Employee Turnover Intention in DKI Jakarta. Journal of Education Management and Social Sciences, 5(4), 1354–1363.
  30. Zavanya, E. M., Ekawati, & Jayanti, S. (2019). The Relationship Between Job Demand, Job Control, and Age with Work Stress Among Construction Workers (A Study on Construction Workers in the Finishing Phase of the DKK Building and Pandanaran Parking Building Construction Project in Semarang). Journal of Public Health, 7(4), 2356–3346. http://ejournal3.undip.ac.id/index.php/jkm.