Main Article Content
Abstract
High rates of emotional exhaustion (burnout) and declining psychological well-being of employees are serious challenges in modern human resource management, especially in sectors with high work pressure. This study aims to examine the effectiveness of integrated human resource management (HRM) strategies in reducing burnout and improving employee psychological well-being through a systematic literature review approach. This study used a qualitative method with a descriptive-analytical approach to more than 30 recent scientific articles, which included meta-analyses, systematic reviews, and empirical studies from various industry sectors. The literature reviewed was selected using a purposive sampling technique based on topic relevance and publication quality. The results showed that a combination of Employee Assistance Programs (EAP), work flexibility, supportive leadership training, and mental well-being programmes were significantly effective in reducing burnout and improving psychological well-being. The effectiveness of the interventions was influenced by organisational contexts such as psychosocial safety climate and transformational leadership style. In addition, technology-based digital approaches were also found to be effective when combined with interpersonal support. These findings provide important implications for the development of wellbeing-based HRM strategies in building psychologically healthy and sustainable workplaces.
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Article Details
References
- As’ad, A., Brasit, N., Muis, M., & Umar, F. (2024). uNVEILING THE ANTECEDENTS OF SuSTAINABLE PERFORMANCE: INSIGHTS FROM HOSPITALITY INDuSTRY MANAGERS.
- As’ad, A., Brasit, N., Muis, M., & Umar, F. (2023, May). How Leadership Style, Commitment, Work Climate, and Work Motivation Affect on Satisfaction and Performance. In 7th International Conference on Accounting, Management and Economics (ICAME-7 2022) (pp. 546-563). Atlantis Press.
- Attridge, M. (2019). A global perspective on promoting workplace mental health and the role of employee assistance programmes. American Journal of Health Promotion, 33(4), 622-629. https://doi.org/10.1177/0890117119838101
- Attridge, M. (2022). Employee Assistance Programs and mental health: A review of effectiveness and current trends. Journal of Workplace Behavioural Health, 37(1), 23-41. https://doi.org/10.1080/15555240.2022.2001325
- Bakker, A. B., & Demerouti, E. (2016). Job Demands-Resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285. https://doi.org/10.1037/ocp0000056
- Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285. https://doi.org/10.1037/ocp0000056
- Bhoir, D., & Sinha, S. (2024). Strategic HRM practices and employee psychological well-being: A systematic review. Human Resource Development Review, 23(2), 121-145.
- Bianchi, R., & Schonfeld, I. S. (2023). Is burnout a depressive disorder? A re-examination with special focus on atypical depression. Bulletin of the World Health Organization, 101(11), 743-745. https://doi.org/10.2471/BLT.23.290371
- Brough, P., Timms, C., O'Driscoll, M. P., Kalliath, T., Siu, O. L., Sit, C., & Lo, D. (2013). Work-life balance: A longitudinal evaluation of a new measure across Australian and New Zealand workers. The International Journal of Human Resource Management, 25(19), 2724-2744. https://doi.org/10.1080/09585192.2014.899262
- Carolan, S., Harris, P. R., & Cavanagh, K. (2017). Improving employee well-being and effectiveness: Systematic review of internet-delivered interventions. Journal of Medical Internet Research, 19(6), e271. https://doi.org/10.2196/jmir.7583
- Chen, Y. (2021). Meta-analysis of Employee Assistance Programme outcomes: Mental health and productivity. Psychological Services, 18(2), 143-159. https://doi.org/10.1037/ser0000445
- Compton, M. T., & McManus, M. (2015). Employee Assistance Programs: Utilisation, barriers, and solutions. Administration and Policy in Mental Health and Mental Health Services Research, 42(4), 465-472. https://doi.org/10.1007/s10488-014-0583-0
- Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The Job Demands-Resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. https://doi.org/10.1037/0021-9010.86.3.499
- Dollard, M. F., & Bakker, A. B. (2010). Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement. Journal of Occupational and Organizational Psychology, 83(3), 579-599. https://doi.org/10.1348/096317909X470690
- Fernet, C., Trépanier, S.-G., Austin, S., Gagné, M., & Forest, J. (2015). Transformational leadership and optimal functioning at work: On the mediating role of employees' perceived job characteristics and motivation. Work & Stress, 29(1), 11-31. https://doi.org/10.1080/02678373.2014.1003998
- Green, F. B., Mostafa, A. M. S., & Parent Rocheleau, X. (2022). Job resources and employee outcomes: A meta-analysis. Journal of Organizational Behaviour, 43(5), 618-640. https://doi.org/10.1002/job.2556
- Green, F., Mostafa, T., & Parent-Rocheleau, X. (2022). Demands-resources imbalance and employee burnout: New insights from European working conditions. Journal of Vocational Behaviour, 137, 103742. https://doi.org/10.1016/j.jvb.2022.103742
- Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualising stress. American Psychologist, 44(3), 513-524. https://doi.org/10.1037/0003-066X.44.3.513
- Hu, Q., Schaufeli, W. B., & Taris, T. W. (2021). Extending the job demands-resources model with emotional job demands and emotional regulation strategies. Journal of Occupational Health Psychology, 26(1), 35-46. https://doi.org/10.1037/ocp0000254
- Hu, Q., Schaufeli, W. B., & Taris, T. W. (2021). The job demands-resources model: An updated meta-analytic review. European Journal of Work and Organizational Psychology, 30(5), 715-732. https://doi.org/10.1080/1359432X.2021.1926458
- Johnson, S. K., Garrison, S. M., Hernez-Broome, G., Fleenor, J. W., & Steed, J. L. (2021). Leading during crisis: Leadership behaviours and situational strategies during COVID-19. Business Horizons, 64(5), 549-558. https://doi.org/10.1016/j.bushor.2021.02.012
- Krishane, P., Mohan, V., & Singh, R. (2022). Digital CBT interventions and employee engagement: Effectiveness in organisational settings. International Journal of Occupational Health Psychology, 27(2), 105-119.
- Lyu, Y., Zhu, H., Zhong, L., & Hu, L. (2023). The buffering effect of job resources on the relationship between emotional labour and psychological distress among Chinese social workers: A multi-group analysis. Current Psychology. https://doi.org/10.1007/s12144-023-04512-5
- Maslach, C., & Leiter, M. P. (2016). Maslach Burnout Inventory Manual (4th ed.). Mind Garden.
- Medina Garrido, J. A., Biedma Ferrer, J. M., & Ramos Rodríguez, A. R. (2023). Work-family balance, well-being, and firm performance: HR practices matter. Personnel Review, 52(1), 124-140. https://doi.org/10.1108/PR-01-2022-0003
- Medina-Garrido, J. A., Biedma-Ferrer, J. M., & Ramos-Rodríguez, A. R. (2023). Work-Family Policies and Employee Well-Being: A Systematic Review. International Journal of Environmental Research and Public Health, 20(1), 501. https://doi.org/10.3390/ijerph20010501
- Nielsen, K., & Daniels, K. (2016). The relationship between transformational leadership and follower sickness absence: The role of presenteeism climate and the moderating role of gender. Work & Stress, 30(3), 193-208. https://doi.org/10.1080/02678373.2016.1170736
- Nielsen, K., & Daniels, K. (2016). The relationship between transformational leadership and follower well-being: The role of follower characteristics and motivation. Work & Stress, 30(2), 145-162. https://doi.org/10.1080/02678373.2016.1156036
- Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., ... & Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372, n71. https://doi.org/10.1136/bmj.n71
- Park, J., Lee, J., & Kim, H. (2023). Organisational well-being programs and employee resilience: A systematic review. Journal of Occupational Health Psychology, 28(2), 123-138. https://doi.org/10.1037/ocp0000300
- Parker, S. K., & Wall, T. D. (1997). Job and Work Design: Organising Work to Promote Well-being and Effectiveness. Sage Publications.
- Reed, S. (2025). 85% of workers "burnt out and exhausted." The Times. (News story not available in scholarly journal form; DOI not available.)
- Siddaway, A. P., Wood, A. M., & Hedges, L. V. (2019). How to do a systematic review: A best practice guide for conducting and reporting narrative reviews, meta-analyses, and meta-syntheses. Annual Review of Psychology, 70, 747-770. https://doi.org/10.1146/annurev-psych-010418-102803
- Van Woerkom, M., Bakker, A. B., & Nishii, L. H. (2016). Accumulative job demands and support for strength use: Fine-tuning the demands-resources model using conservation of resources theory. Journal of Applied Psychology, 101(1), 141-150. https://doi.org/10.1037/apl0000033
- World Health Organisation. (n.d.). Burn-out an occupational phenomenon: International Classification of Diseases. https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases
- Zuberbuhler, D., Perry, J. A., & Borkovec, T. D. (2025). Realist synthesis of digital mental health interventions in workplace settings: What works for whom and under what conditions? International Journal of Mental Health Systems, 19(1), 45-60. https://doi.org/10.1186/s13033-025-00598-4.
References
As’ad, A., Brasit, N., Muis, M., & Umar, F. (2024). uNVEILING THE ANTECEDENTS OF SuSTAINABLE PERFORMANCE: INSIGHTS FROM HOSPITALITY INDuSTRY MANAGERS.
As’ad, A., Brasit, N., Muis, M., & Umar, F. (2023, May). How Leadership Style, Commitment, Work Climate, and Work Motivation Affect on Satisfaction and Performance. In 7th International Conference on Accounting, Management and Economics (ICAME-7 2022) (pp. 546-563). Atlantis Press.
Attridge, M. (2019). A global perspective on promoting workplace mental health and the role of employee assistance programmes. American Journal of Health Promotion, 33(4), 622-629. https://doi.org/10.1177/0890117119838101
Attridge, M. (2022). Employee Assistance Programs and mental health: A review of effectiveness and current trends. Journal of Workplace Behavioural Health, 37(1), 23-41. https://doi.org/10.1080/15555240.2022.2001325
Bakker, A. B., & Demerouti, E. (2016). Job Demands-Resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285. https://doi.org/10.1037/ocp0000056
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285. https://doi.org/10.1037/ocp0000056
Bhoir, D., & Sinha, S. (2024). Strategic HRM practices and employee psychological well-being: A systematic review. Human Resource Development Review, 23(2), 121-145.
Bianchi, R., & Schonfeld, I. S. (2023). Is burnout a depressive disorder? A re-examination with special focus on atypical depression. Bulletin of the World Health Organization, 101(11), 743-745. https://doi.org/10.2471/BLT.23.290371
Brough, P., Timms, C., O'Driscoll, M. P., Kalliath, T., Siu, O. L., Sit, C., & Lo, D. (2013). Work-life balance: A longitudinal evaluation of a new measure across Australian and New Zealand workers. The International Journal of Human Resource Management, 25(19), 2724-2744. https://doi.org/10.1080/09585192.2014.899262
Carolan, S., Harris, P. R., & Cavanagh, K. (2017). Improving employee well-being and effectiveness: Systematic review of internet-delivered interventions. Journal of Medical Internet Research, 19(6), e271. https://doi.org/10.2196/jmir.7583
Chen, Y. (2021). Meta-analysis of Employee Assistance Programme outcomes: Mental health and productivity. Psychological Services, 18(2), 143-159. https://doi.org/10.1037/ser0000445
Compton, M. T., & McManus, M. (2015). Employee Assistance Programs: Utilisation, barriers, and solutions. Administration and Policy in Mental Health and Mental Health Services Research, 42(4), 465-472. https://doi.org/10.1007/s10488-014-0583-0
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The Job Demands-Resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. https://doi.org/10.1037/0021-9010.86.3.499
Dollard, M. F., & Bakker, A. B. (2010). Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement. Journal of Occupational and Organizational Psychology, 83(3), 579-599. https://doi.org/10.1348/096317909X470690
Fernet, C., Trépanier, S.-G., Austin, S., Gagné, M., & Forest, J. (2015). Transformational leadership and optimal functioning at work: On the mediating role of employees' perceived job characteristics and motivation. Work & Stress, 29(1), 11-31. https://doi.org/10.1080/02678373.2014.1003998
Green, F. B., Mostafa, A. M. S., & Parent Rocheleau, X. (2022). Job resources and employee outcomes: A meta-analysis. Journal of Organizational Behaviour, 43(5), 618-640. https://doi.org/10.1002/job.2556
Green, F., Mostafa, T., & Parent-Rocheleau, X. (2022). Demands-resources imbalance and employee burnout: New insights from European working conditions. Journal of Vocational Behaviour, 137, 103742. https://doi.org/10.1016/j.jvb.2022.103742
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualising stress. American Psychologist, 44(3), 513-524. https://doi.org/10.1037/0003-066X.44.3.513
Hu, Q., Schaufeli, W. B., & Taris, T. W. (2021). Extending the job demands-resources model with emotional job demands and emotional regulation strategies. Journal of Occupational Health Psychology, 26(1), 35-46. https://doi.org/10.1037/ocp0000254
Hu, Q., Schaufeli, W. B., & Taris, T. W. (2021). The job demands-resources model: An updated meta-analytic review. European Journal of Work and Organizational Psychology, 30(5), 715-732. https://doi.org/10.1080/1359432X.2021.1926458
Johnson, S. K., Garrison, S. M., Hernez-Broome, G., Fleenor, J. W., & Steed, J. L. (2021). Leading during crisis: Leadership behaviours and situational strategies during COVID-19. Business Horizons, 64(5), 549-558. https://doi.org/10.1016/j.bushor.2021.02.012
Krishane, P., Mohan, V., & Singh, R. (2022). Digital CBT interventions and employee engagement: Effectiveness in organisational settings. International Journal of Occupational Health Psychology, 27(2), 105-119.
Lyu, Y., Zhu, H., Zhong, L., & Hu, L. (2023). The buffering effect of job resources on the relationship between emotional labour and psychological distress among Chinese social workers: A multi-group analysis. Current Psychology. https://doi.org/10.1007/s12144-023-04512-5
Maslach, C., & Leiter, M. P. (2016). Maslach Burnout Inventory Manual (4th ed.). Mind Garden.
Medina Garrido, J. A., Biedma Ferrer, J. M., & Ramos Rodríguez, A. R. (2023). Work-family balance, well-being, and firm performance: HR practices matter. Personnel Review, 52(1), 124-140. https://doi.org/10.1108/PR-01-2022-0003
Medina-Garrido, J. A., Biedma-Ferrer, J. M., & Ramos-Rodríguez, A. R. (2023). Work-Family Policies and Employee Well-Being: A Systematic Review. International Journal of Environmental Research and Public Health, 20(1), 501. https://doi.org/10.3390/ijerph20010501
Nielsen, K., & Daniels, K. (2016). The relationship between transformational leadership and follower sickness absence: The role of presenteeism climate and the moderating role of gender. Work & Stress, 30(3), 193-208. https://doi.org/10.1080/02678373.2016.1170736
Nielsen, K., & Daniels, K. (2016). The relationship between transformational leadership and follower well-being: The role of follower characteristics and motivation. Work & Stress, 30(2), 145-162. https://doi.org/10.1080/02678373.2016.1156036
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., ... & Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372, n71. https://doi.org/10.1136/bmj.n71
Park, J., Lee, J., & Kim, H. (2023). Organisational well-being programs and employee resilience: A systematic review. Journal of Occupational Health Psychology, 28(2), 123-138. https://doi.org/10.1037/ocp0000300
Parker, S. K., & Wall, T. D. (1997). Job and Work Design: Organising Work to Promote Well-being and Effectiveness. Sage Publications.
Reed, S. (2025). 85% of workers "burnt out and exhausted." The Times. (News story not available in scholarly journal form; DOI not available.)
Siddaway, A. P., Wood, A. M., & Hedges, L. V. (2019). How to do a systematic review: A best practice guide for conducting and reporting narrative reviews, meta-analyses, and meta-syntheses. Annual Review of Psychology, 70, 747-770. https://doi.org/10.1146/annurev-psych-010418-102803
Van Woerkom, M., Bakker, A. B., & Nishii, L. H. (2016). Accumulative job demands and support for strength use: Fine-tuning the demands-resources model using conservation of resources theory. Journal of Applied Psychology, 101(1), 141-150. https://doi.org/10.1037/apl0000033
World Health Organisation. (n.d.). Burn-out an occupational phenomenon: International Classification of Diseases. https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases
Zuberbuhler, D., Perry, J. A., & Borkovec, T. D. (2025). Realist synthesis of digital mental health interventions in workplace settings: What works for whom and under what conditions? International Journal of Mental Health Systems, 19(1), 45-60. https://doi.org/10.1186/s13033-025-00598-4.