Main Article Content
Abstract
Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor yang memengaruhi niat pasien dalam mengikuti layanan pasca perawatan dengan menggunakan kerangka teori theory of planned behavior (TPB) yang diperkaya oleh variabel moderasi pengalaman pasien. Data dikumpulkan melalui survei terhadap 124 responden yang telah menjalani rawat inap di Rumah Sakit Sitanala. Analisis data dilakukan menggunakan pendekatan PLS-SEM untuk menguji validitas dan reliabilitas instrumen, serta untuk mengevaluasi hubungan antarvariabel. Hasil menunjukkan bahwa sikap terhadap perilaku, norma subjektif, dan persepsi kontrol perilaku secara signifikan berpengaruh positif terhadap niat berpartisipasi, dengan persepsi kontrol perilaku memiliki pengaruh paling kuat. Selain itu, pengalaman pasien terbukti secara signifikan memoderasi hubungan antara persepsi kontrol perilaku dan niat pasien. Temuan ini memberikan implikasi penting bagi penyedia layanan kesehatan dalam merancang strategi untuk meningkatkan partisipasi pasien pada program pasca perawatan.
Keywords
Article Details
References
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- Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
- Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314–324. https://doi.org/10.1002/hbe2.195
- Akinleye, D. D., McNutt, L. A., Lazariu, V., & McLaughlin, C. C. (2019). Correlation between hospital finances and quality and safety of patient care. In PLoS ONE (Vol. 14, Issue 8). Public Library of Science. https://doi.org/10.1371/journal.pone.0219124
- Avlijas, T., Squires, J. E., Lalonde, M., & Backman, C. (2023). A concept analysis of the patient experience. Patient Experience Journal, 10(1), 15–63. https://doi.org/10.35680/2372-0247.1439
- Barbera, F. La, & Ajzen, I. (2020). Control interactions in the theory of planned behavior: Rethinking the role of subjective norm. Europe’s Journal of Psychology, 16(3), 401–417. https://doi.org/10.5964/ejop.v16i3.2056
- Baryakova, T. H., Pogostin, B. H., Langer, R., & McHugh, K. J. (2023). Overcoming barriers to patient adherence: the case for developing innovative drug delivery systems. In Nature Reviews Drug Discovery (Vol. 22, Issue 5, pp. 387–409). Nature Research. https://doi.org/10.1038/s41573-023-00670-0
- Bastani, P., Javanbakht, M., & Ravangard, R. (2019). Predicting the Potential Patients’ Intention to Select Healthcare Service Providers: Application of Structural Equation Modeling Based on the Theory of Planned Behavior. The Open Public Health Journal, 12(1), 472–481. https://doi.org/10.2174/1874944501912010472
- Bhandari, N., Epane, J., Reeves, J., Cochran, C., & Shen, J. (2022). Post-Discharge Transitional Care Program and Patient Compliance With Follow-Up Activities. Journal of Patient Experience, 9. https://doi.org/10.1177/23743735221086756
- Bhati, D., Deogade, M. S., & Kanyal, D. (2023). Improving Patient Outcomes Through Effective Hospital Administration: A Comprehensive Review. Cureus. https://doi.org/10.7759/cureus.47731
- Bombard, Y., Baker, G. R., Orlando, E., Fancott, C., Bhatia, P., Casalino, S., Onate, K., Denis, J. L., & Pomey, M. P. (2018). Engaging patients to improve quality of care: A systematic review. In Implementation Science (Vol. 13, Issue 1). BioMed Central Ltd. https://doi.org/10.1186/s13012-018-0784-z
- Chakrabarti, S. (2014). What’s in a name? Compliance, adherence and concordance in chronic psychiatric disorders. World Journal of Psychiatry, 4(2), 30. https://doi.org/10.5498/wjp.v4.i2.30
- Cvetanovska, N., Jessup, R. L., Wong Shee, A., Rogers, S., & Beauchamp, A. (2023). Patients’ perspectives of factors influencing active participation in healthcare interactions: A qualitative study. Patient Education and Counseling, 114. https://doi.org/10.1016/j.pec.2023.107808
- Doyle, C., Lennox, L., & Bell, D. (2013). A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. 3, 1570. https://doi.org/10.1136/bmjopen-2012
- Friedel, A. L., Siegel, S., Kirstein, C. F., Gerigk, M., Bingel, U., Diehl, A., Steidle, O., Haupeltshofer, S., Andermahr, B., Chmielewski, W., & Kreitschmann-Andermahr, I. (2023). Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches. In Healthcare (Switzerland) (Vol. 11, Issue 6). MDPI. https://doi.org/10.3390/healthcare11060797
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. In Vectors. https://doi.org/10.1016/j.ijpharm.2011.02.019
- Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021a). Evaluation of Reflective Measurement Models (pp. 75–90). https://doi.org/10.1007/978-3-030-80519-7_4
- Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021b). Evaluation of the Structural Model (pp. 115–138). https://doi.org/10.1007/978-3-030-80519-7_6
- Handiyani, H., Kurniawan, M. H., Hariyati, R. T. S., & Nuraini, T. (2024). Post-discharge Follow-up Care: Nurses’ Experience of Fostering Continuity of Care: A Qualitative Study. The Open Nursing Journal, 18(1). https://doi.org/10.2174/0118744346284419240205145438
- Hanefeld, J., Powell-Jackson, T., & Balabanova, D. (2017). Appréhender et évaluer la qualité des soins: Composer avec la complexité. Bulletin of the World Health Organization, 95(5), 368–374. https://doi.org/10.2471/BLT.16.179309
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
- Hsu, S.-H., Tang, K.-P., Lin, C.-H., Chen, P.-C., & Wang, L.-H. (2023). Applying the theory of planned behavior to investigate type 2 diabetes patients’ intention to receive injection therapy. Frontiers in Public Health, 11. https://doi.org/10.3389/fpubh.2023.1066633
- Keelson, S. A., Addo, J. O., & Amoah, J. (2024). The impact of patient engagement on service quality and customer well-being: an introspective analysis from the healthcare providers’ perspective. Cogent Public Health, 11(1). https://doi.org/10.1080/27707571.2024.2340157
- Kock, N. (2021). Harman’s single factor test in PLS-SEM: Checking for common method bias. In Data Analysis Perspectives Journal (Vol. 2, Issue 2). https://www.scriptwarp.com,
- Mamun, A. Al, Rahman, M. K., Munikrishnan, U. T., & Permarupan, P. Y. (2021). Predicting the Intention and Purchase of Health Insurance Among Malaysian Working Adults. SAGE Open, 11(4). https://doi.org/10.1177/21582440211061373
- Martinsen, M. I., de Lima, M. E. B., & Rudolph, A. M. (2024). Discharge and Post-hospital Care. In K. Hertz & J. Santy-Tomlinson (Eds.), Fragility Fracture and Orthogeriatric Nursing : Holistic Care and Management of the Fragility Fracture and Orthogeriatric Patient (pp. 253–269). Springer International Publishing. https://doi.org/10.1007/978-3-031-33484-9_16
- Marzban, S., Najafi, M., Agolli, A., & Ashrafi, E. (2022). Impact of Patient Engagement on Healthcare Quality: A Scoping Review. Journal of Patient Experience, 9. https://doi.org/10.1177/23743735221125439
- McDonall, J., De Steiger, R., Reynolds, J., Redley, B., Livingston, P., & Botti, M. (2016). Patient participation in postoperative care activities in patients undergoing total knee replacement surgery: Multimedia Intervention for Managing patient Experience (MIME). Study protocol for a cluster randomised crossover trial. BMC Musculoskeletal Disorders, 17(1). https://doi.org/10.1186/s12891-016-1133-5
- Mir, T. H. (2023). Adherence Versus Compliance. HCA Healthcare Journal of Medicine, 4(2). https://doi.org/10.36518/2689-0216.1513
- Oktavianus, J., & Bautista, J. R. (2023). Motivating healthcare professionals to correct online health misinformation: The roles of subjective norm, third-person perception, and channel differences. Computers in Human Behavior, 147. https://doi.org/10.1016/j.chb.2023.107839
- Panahi, S., Rathi, N., Hurley, J., Sundrud, J., Lucero, M., & Kamimura, A. (2022). Patient Adherence to Health Care Provider Recommendations and Medication among Free Clinic Patients. Journal of Patient Experience, 9. https://doi.org/10.1177/23743735221077523
- Paul, B., Kirubakaran, R., Isaac, R., Dozier, M., Grant, L., & Weller, D. (2023). A systematic review of the theory of planned behaviour interventions for chronic diseases in low health-literacy settings. Journal of Global Health, 13. https://doi.org/10.7189/JOGH.13.04079
- Peters, R. M., & Templin, T. N. (2010). Theory of planned behavior, self-care motivation, and blood pressure self-care. Research and Theory for Nursing Practice, 24(3), 172–186. https://doi.org/10.1891/1541-6577.24.3.172
- Pourmand, G., Doshmangir, L., Ahmadi, A., Noori, M., Rezaeifar, A., Mashhadi, R., Aziminia, R., Pourmand, A., & Gordeev, V. S. (2020). An application of the theory of planned behavior to self-care in patients with hypertension. BMC Public Health, 20(1). https://doi.org/10.1186/s12889-020-09385-y
- Putri, S. I., Suryoputro, A., & Kusumastuti, W. (2023). Penerapan teori planned behavior dalam pemanfaatan layanan PSC 119 Si Slamet Batang pada kasus kecelakaan lalu lintas. Media Kesehatan Masyarakat Indonesia, 22(1), 28–34. https://doi.org/10.14710/mkmi.22.1.28-34
- Rajeh, M. T. (2022). Modeling the theory of planned behavior to predict adults’ intentions to improve oral health behaviors. BMC Public Health, 22(1). https://doi.org/10.1186/s12889-022-13796-4
- St Quinton, T., Morris, B., & Trafimow, D. (2021). Untangling the Theory of Planned Behavior’s auxiliary assumptions and theoretical assumptions: Implications for predictive and intervention studies. In New Ideas in Psychology (Vol. 60). Elsevier Ltd. https://doi.org/10.1016/j.newideapsych.2020.100818
- Sun, W. (2020). Toward a theory of ethical consumer intention formation: re-extending the theory of planned behavior. AMS Review, 10(3–4), 260–278. https://doi.org/10.1007/s13162-019-00156-6
- Ulker-Demirel, E., & Ciftci, G. (2020). A systematic literature review of the theory of planned behavior in tourism, leisure and hospitality management research. Journal of Hospitality and Tourism Management, 43, 209–219. https://doi.org/10.1016/j.jhtm.2020.04.003
- Wikamorys, D. A., & Rochmach, T. N. (2017). Aplikasi theory of planned behavior dalam membangkitkan niat pasien untuk melakukan operasi katarak. Jurnal Administrasi Kesehatan Indonesia, 5(1), 32. https://doi.org/10.20473/jaki.v5i1.2017.32-40
- Yang, M., & Xu, P. (2021). Understanding the Antecedents of knowledge sharing behavior from the theory of planned behavior model: Cross-Cultural comparisons between mainland China and Malaysia. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.772764
- Yen, H. Y., Liu, D., Chi, M. J., & Huang, H. Y. (2023). Awareness of and subjective needs for post-discharge healthcare services among older adult patients. BMC Nursing, 22(1). https://doi.org/10.1186/s12912-023-01247-3
- Yu, C., Xian, Y., Jing, T., Bai, M., Li, X., Li, J., Liang, H., Yu, G., & Zhang, Z. (2023). More patient-centered care, better healthcare: the association between patient-centered care and healthcare outcomes in inpatients. Frontiers in Public Health, 11. https://doi.org/10.3389/fpubh.2023.1148277
References
Adams, C., Harrison, R., & Wolf, J. A. (2024). The Evolution of Patient Experience: From Holistic Care to Human Experience. In Patient Experience Journal (Vol. 11, Issue 1, pp. 4–13). The Beryl Institute. https://doi.org/10.35680/2372-0247.1947
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314–324. https://doi.org/10.1002/hbe2.195
Akinleye, D. D., McNutt, L. A., Lazariu, V., & McLaughlin, C. C. (2019). Correlation between hospital finances and quality and safety of patient care. In PLoS ONE (Vol. 14, Issue 8). Public Library of Science. https://doi.org/10.1371/journal.pone.0219124
Avlijas, T., Squires, J. E., Lalonde, M., & Backman, C. (2023). A concept analysis of the patient experience. Patient Experience Journal, 10(1), 15–63. https://doi.org/10.35680/2372-0247.1439
Barbera, F. La, & Ajzen, I. (2020). Control interactions in the theory of planned behavior: Rethinking the role of subjective norm. Europe’s Journal of Psychology, 16(3), 401–417. https://doi.org/10.5964/ejop.v16i3.2056
Baryakova, T. H., Pogostin, B. H., Langer, R., & McHugh, K. J. (2023). Overcoming barriers to patient adherence: the case for developing innovative drug delivery systems. In Nature Reviews Drug Discovery (Vol. 22, Issue 5, pp. 387–409). Nature Research. https://doi.org/10.1038/s41573-023-00670-0
Bastani, P., Javanbakht, M., & Ravangard, R. (2019). Predicting the Potential Patients’ Intention to Select Healthcare Service Providers: Application of Structural Equation Modeling Based on the Theory of Planned Behavior. The Open Public Health Journal, 12(1), 472–481. https://doi.org/10.2174/1874944501912010472
Bhandari, N., Epane, J., Reeves, J., Cochran, C., & Shen, J. (2022). Post-Discharge Transitional Care Program and Patient Compliance With Follow-Up Activities. Journal of Patient Experience, 9. https://doi.org/10.1177/23743735221086756
Bhati, D., Deogade, M. S., & Kanyal, D. (2023). Improving Patient Outcomes Through Effective Hospital Administration: A Comprehensive Review. Cureus. https://doi.org/10.7759/cureus.47731
Bombard, Y., Baker, G. R., Orlando, E., Fancott, C., Bhatia, P., Casalino, S., Onate, K., Denis, J. L., & Pomey, M. P. (2018). Engaging patients to improve quality of care: A systematic review. In Implementation Science (Vol. 13, Issue 1). BioMed Central Ltd. https://doi.org/10.1186/s13012-018-0784-z
Chakrabarti, S. (2014). What’s in a name? Compliance, adherence and concordance in chronic psychiatric disorders. World Journal of Psychiatry, 4(2), 30. https://doi.org/10.5498/wjp.v4.i2.30
Cvetanovska, N., Jessup, R. L., Wong Shee, A., Rogers, S., & Beauchamp, A. (2023). Patients’ perspectives of factors influencing active participation in healthcare interactions: A qualitative study. Patient Education and Counseling, 114. https://doi.org/10.1016/j.pec.2023.107808
Doyle, C., Lennox, L., & Bell, D. (2013). A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. 3, 1570. https://doi.org/10.1136/bmjopen-2012
Friedel, A. L., Siegel, S., Kirstein, C. F., Gerigk, M., Bingel, U., Diehl, A., Steidle, O., Haupeltshofer, S., Andermahr, B., Chmielewski, W., & Kreitschmann-Andermahr, I. (2023). Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches. In Healthcare (Switzerland) (Vol. 11, Issue 6). MDPI. https://doi.org/10.3390/healthcare11060797
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. In Vectors. https://doi.org/10.1016/j.ijpharm.2011.02.019
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021a). Evaluation of Reflective Measurement Models (pp. 75–90). https://doi.org/10.1007/978-3-030-80519-7_4
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021b). Evaluation of the Structural Model (pp. 115–138). https://doi.org/10.1007/978-3-030-80519-7_6
Handiyani, H., Kurniawan, M. H., Hariyati, R. T. S., & Nuraini, T. (2024). Post-discharge Follow-up Care: Nurses’ Experience of Fostering Continuity of Care: A Qualitative Study. The Open Nursing Journal, 18(1). https://doi.org/10.2174/0118744346284419240205145438
Hanefeld, J., Powell-Jackson, T., & Balabanova, D. (2017). Appréhender et évaluer la qualité des soins: Composer avec la complexité. Bulletin of the World Health Organization, 95(5), 368–374. https://doi.org/10.2471/BLT.16.179309
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hsu, S.-H., Tang, K.-P., Lin, C.-H., Chen, P.-C., & Wang, L.-H. (2023). Applying the theory of planned behavior to investigate type 2 diabetes patients’ intention to receive injection therapy. Frontiers in Public Health, 11. https://doi.org/10.3389/fpubh.2023.1066633
Keelson, S. A., Addo, J. O., & Amoah, J. (2024). The impact of patient engagement on service quality and customer well-being: an introspective analysis from the healthcare providers’ perspective. Cogent Public Health, 11(1). https://doi.org/10.1080/27707571.2024.2340157
Kock, N. (2021). Harman’s single factor test in PLS-SEM: Checking for common method bias. In Data Analysis Perspectives Journal (Vol. 2, Issue 2). https://www.scriptwarp.com,
Mamun, A. Al, Rahman, M. K., Munikrishnan, U. T., & Permarupan, P. Y. (2021). Predicting the Intention and Purchase of Health Insurance Among Malaysian Working Adults. SAGE Open, 11(4). https://doi.org/10.1177/21582440211061373
Martinsen, M. I., de Lima, M. E. B., & Rudolph, A. M. (2024). Discharge and Post-hospital Care. In K. Hertz & J. Santy-Tomlinson (Eds.), Fragility Fracture and Orthogeriatric Nursing : Holistic Care and Management of the Fragility Fracture and Orthogeriatric Patient (pp. 253–269). Springer International Publishing. https://doi.org/10.1007/978-3-031-33484-9_16
Marzban, S., Najafi, M., Agolli, A., & Ashrafi, E. (2022). Impact of Patient Engagement on Healthcare Quality: A Scoping Review. Journal of Patient Experience, 9. https://doi.org/10.1177/23743735221125439
McDonall, J., De Steiger, R., Reynolds, J., Redley, B., Livingston, P., & Botti, M. (2016). Patient participation in postoperative care activities in patients undergoing total knee replacement surgery: Multimedia Intervention for Managing patient Experience (MIME). Study protocol for a cluster randomised crossover trial. BMC Musculoskeletal Disorders, 17(1). https://doi.org/10.1186/s12891-016-1133-5
Mir, T. H. (2023). Adherence Versus Compliance. HCA Healthcare Journal of Medicine, 4(2). https://doi.org/10.36518/2689-0216.1513
Oktavianus, J., & Bautista, J. R. (2023). Motivating healthcare professionals to correct online health misinformation: The roles of subjective norm, third-person perception, and channel differences. Computers in Human Behavior, 147. https://doi.org/10.1016/j.chb.2023.107839
Panahi, S., Rathi, N., Hurley, J., Sundrud, J., Lucero, M., & Kamimura, A. (2022). Patient Adherence to Health Care Provider Recommendations and Medication among Free Clinic Patients. Journal of Patient Experience, 9. https://doi.org/10.1177/23743735221077523
Paul, B., Kirubakaran, R., Isaac, R., Dozier, M., Grant, L., & Weller, D. (2023). A systematic review of the theory of planned behaviour interventions for chronic diseases in low health-literacy settings. Journal of Global Health, 13. https://doi.org/10.7189/JOGH.13.04079
Peters, R. M., & Templin, T. N. (2010). Theory of planned behavior, self-care motivation, and blood pressure self-care. Research and Theory for Nursing Practice, 24(3), 172–186. https://doi.org/10.1891/1541-6577.24.3.172
Pourmand, G., Doshmangir, L., Ahmadi, A., Noori, M., Rezaeifar, A., Mashhadi, R., Aziminia, R., Pourmand, A., & Gordeev, V. S. (2020). An application of the theory of planned behavior to self-care in patients with hypertension. BMC Public Health, 20(1). https://doi.org/10.1186/s12889-020-09385-y
Putri, S. I., Suryoputro, A., & Kusumastuti, W. (2023). Penerapan teori planned behavior dalam pemanfaatan layanan PSC 119 Si Slamet Batang pada kasus kecelakaan lalu lintas. Media Kesehatan Masyarakat Indonesia, 22(1), 28–34. https://doi.org/10.14710/mkmi.22.1.28-34
Rajeh, M. T. (2022). Modeling the theory of planned behavior to predict adults’ intentions to improve oral health behaviors. BMC Public Health, 22(1). https://doi.org/10.1186/s12889-022-13796-4
St Quinton, T., Morris, B., & Trafimow, D. (2021). Untangling the Theory of Planned Behavior’s auxiliary assumptions and theoretical assumptions: Implications for predictive and intervention studies. In New Ideas in Psychology (Vol. 60). Elsevier Ltd. https://doi.org/10.1016/j.newideapsych.2020.100818
Sun, W. (2020). Toward a theory of ethical consumer intention formation: re-extending the theory of planned behavior. AMS Review, 10(3–4), 260–278. https://doi.org/10.1007/s13162-019-00156-6
Ulker-Demirel, E., & Ciftci, G. (2020). A systematic literature review of the theory of planned behavior in tourism, leisure and hospitality management research. Journal of Hospitality and Tourism Management, 43, 209–219. https://doi.org/10.1016/j.jhtm.2020.04.003
Wikamorys, D. A., & Rochmach, T. N. (2017). Aplikasi theory of planned behavior dalam membangkitkan niat pasien untuk melakukan operasi katarak. Jurnal Administrasi Kesehatan Indonesia, 5(1), 32. https://doi.org/10.20473/jaki.v5i1.2017.32-40
Yang, M., & Xu, P. (2021). Understanding the Antecedents of knowledge sharing behavior from the theory of planned behavior model: Cross-Cultural comparisons between mainland China and Malaysia. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.772764
Yen, H. Y., Liu, D., Chi, M. J., & Huang, H. Y. (2023). Awareness of and subjective needs for post-discharge healthcare services among older adult patients. BMC Nursing, 22(1). https://doi.org/10.1186/s12912-023-01247-3
Yu, C., Xian, Y., Jing, T., Bai, M., Li, X., Li, J., Liang, H., Yu, G., & Zhang, Z. (2023). More patient-centered care, better healthcare: the association between patient-centered care and healthcare outcomes in inpatients. Frontiers in Public Health, 11. https://doi.org/10.3389/fpubh.2023.1148277