Main Article Content
Abstract
Employee performance is a strategic determinant of public sector organizational effectiveness, including the Regional Development Planning Agency (Bappeda), which plays a central role in formulating development policies. The complexity of tasks in the Regional Development Planning, Research, and Innovation Agency (Bappedalitbang) of Cilegon City and the Bappeda of Serang City necessitates strong intrinsic and extrinsic motivation to achieve optimal performance. This study aims to analyze the influence of intrinsic and extrinsic motivation on job satisfaction and employee performance, as well as to examine the mediating role of job satisfaction in both relationships. The research focuses on employees of Bappedalitbang Cilegon City and Bappeda Serang City as representatives of regional development planning institutions with distinct tasks and challenges. A quantitative research approach was employed, utilizing Partial Least Squares Structural Equation Modelling (PLS-SEM) for data analysis. The sample was determined using the 10 times rule (Hair et al., 2022), resulting in 110 respondents. The findings indicate that intrinsic and extrinsic motivation have a significant positive effect on both job satisfaction and employee performance. Job satisfaction also significantly and positively affects employee performance and serves as a significant mediator in the relationship between both motivational factors and performance.
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Article Details
References
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References
Abdul-Messie, L. (2023). “Trying to feel the right feeling for the job”: The emotional labour of English language teachers in state secondary schools in Italy. Social Sciences and Humanities Open, 8(1), 100582. https://doi.org/10.1016/j.ssaho.2023.100582
Abril, C., Gimenez-Fernandez, E. M., & Camacho-Miñano, M. del M. (2024). Using gamification to overcome innovation process challenges: A literature review and future agenda. Technovation, 133(December 2023). https://doi.org/10.1016/j.technovation.2024.103020
Ahmad, S., Islam, T., & Kaleem, A. (2025). The power of playful work design in the hospitality industry: Mapping the implications for employee engagement, taking charge and the moderation of contrived fun. International Journal of Hospitality Management, 128(February), 104154. https://doi.org/10.1016/j.ijhm.2025.104154
Bartholomeyczik, K., Knierim, M. T., Weinhardt, C., & Oettingen, G. (2024). Using mental contrasting to promote flow experiences at work: A just-in-time adaptive intervention. Computers in Human Behavior Reports, 16(January), 100488. https://doi.org/10.1016/j.chbr.2024.100488
Bilal, M., Chaudhry, S., Amber, H., Shahid, M., Aslam, S., & Shahzad, K. (2021). Entrepreneurial leadership and employees’ proactive behaviour: Fortifying self determination theory. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 176. https://doi.org/10.3390/joitmc7030176
Bitrián, P., Buil, I., Catalán, S., & Merli, D. (2024). Gamification in workforce training: Improving employees’ self-efficacy and information security and data protection behaviours. Journal of Business Research, 179(March). https://doi.org/10.1016/j.jbusres.2024.114685
Bondre, A. P., Khan, A., Singh, A., Singh, S., Shrivastava, R., Verma, N., Ranjan, A., Agrawal, J., Mehrotra, S., Shidhaye, R., Bhan, A., Naslund, J. A., Hollon, S. D., & Tugnawat, D. (2024). A character-strengths based coaching intervention to improve wellbeing of rural community health workers in Madhya Pradesh, India: Protocol for a single-blind randomized controlled trial. Contemporary Clinical Trials Communications, 42(May), 101377. https://doi.org/10.1016/j.conctc.2024.101377
Chin, T., Shi, Y., Arrigo, E., & Palladino, R. (2024). Paradoxical behavior toward innovation: Knowledge sharing, knowledge hiding, and career sustainability interactions. European Management Journal, November 2022. https://doi.org/10.1016/j.emj.2024.06.005
de Jong-Kroon, N., Robbers, S., Vrieling-Teunter, E., & Vermeulen, M. (2025). Predicting teacher attrition in secondary education: A comparison of models that explain teacher behaviour. International Journal of Educational Research Open, 9(April), 100471. https://doi.org/10.1016/j.ijedro.2025.100471
Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., Conboy, K., Doyle, R., Dubey, R., Dutot, V., Felix, R., Goyal, D. P., Gustafsson, A., Hinsch, C., Jebabli, I., … Wamba, S. F. (2022). Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 66(July), 102542. https://doi.org/10.1016/j.ijinfomgt.2022.102542
Fries, A., Kammerlander, N., & Leitterstorf, M. (2021). Leadership Styles and Leadership Behaviors in Family Firms: A Systematic Literature Review. Journal of Family Business Strategy, 12(1), 100374. https://doi.org/10.1016/j.jfbs.2020.100374
Herrador-Alcaide, T., Topa, G., & Fernández-Muñoz, J. J. (2024). CSR of stock markets companies and customers purchase intentions: An empirical analysis in Spain. Journal of Retailing and Consumer Services, 79(March). https://doi.org/10.1016/j.jretconser.2024.103870
Jaaffar, A. H., Alzoubi, R. H., Mohammad Alkharabsheh, O. H., & Rajadurai, J. (2023). Leadership and crisis management and their link to improvement of hotel performance: A study of the Jordanian hotel sector. Heliyon, 9(7), e17839. https://doi.org/10.1016/j.heliyon.2023.e17839
Karim, D. N. (2023). Do job characteristics shape academics’ affective commitment and knowledge sharing behavior in the institutes of tertiary education? Social Sciences and Humanities Open, 8(1), 100663. https://doi.org/10.1016/j.ssaho.2023.100663
Karim, D. N., Hossain, M. M., Chowdhury, S. P., Karim, R. Al, Rahman, M. H. A., & Rahman, M. S. (2024). Linking performance appraisal fairness and performance feedback to bankers’ extra-role customer service behavior: A serial multiple mediation model. Social Sciences and Humanities Open, 10(May), 100956. https://doi.org/10.1016/j.ssaho.2024.100956
Mallik, A. K. (2023). The future of the technology-based manufacturing in the European Union. Results in Engineering, 19(15), 101356. https://doi.org/10.1016/j.rineng.2023.101356
Maton, K., Blanc, P. Le, Calseyde, P. Van De, & Ulfert, A. (2025). Computers in Human Behavior : Artificial Humans Instrumental and experiential attitudes toward ( A . I .) augmented decision-making at work. Computers in Human Behavior: Artificial Humans, 5(August), 100188. https://doi.org/10.1016/j.chbah.2025.100188
Maulana, A., Fenitra, R. M., Sutrisno, S., & Kurniawan. (2025). Artificial intelligence, job seeker, and career trajectory: How AI-based learning experiences affect commitment of fresh graduates to be an accountant? Computers and Education: Artificial Intelligence, 8(April), 100413. https://doi.org/10.1016/j.caeai.2025.100413
Rai, S. S., & Koodamara, N. K. (2025). How does trust in leader influences organizational commitment? A test of a moderated mediation model. Acta Psychologica, 257(April), 105092. https://doi.org/10.1016/j.actpsy.2025.105092
Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
Toyama, H., Upadyaya, K., & Salmela-Aro, K. (2022). Job crafting and well-being among school principals: The role of basic psychological need satisfaction and frustration. European Management Journal, 40(5), 809–818. https://doi.org/10.1016/j.emj.2021.10.003
Zhang, L., Lou, J., Fu, Y., & Ding, T. (2024). Impacts of Management Approaches on Conflict Resolution Satisfaction: Conflict Strength Matters. KSCE Journal of Civil Engineering, 28(6), 2091–2104. https://doi.org/10.1007/s12205-024-0724-1
Zhu, D., Wang, P. Q., Kim, S., Park, I. J., & Kim, P. B. (2025). Crafting creativity and its impact on the trajectory of career withdrawal intentions of hospitality employees: A latent growth modeling approach. Tourism Management, 110(November 2024), 105189. https://doi.org/10.1016/j.tourman.2025.105189