Main Article Content
Abstract
This study aims to examine the influence of hedonic values and utilitarian values on consumer attitudes and purchase intentions. This study also examines the effect of consumer attitudes on purchase intention. This study conducted a survey of consumers at a coffee shop in Purwokerto. A pilot test was conducted on 30 initial respondents to test the validity and reliability of the instrument. Respondents who participated in this study were 200 Coffee Shop consumers in Purwokerto. Hypothesis testing using the Structural Equation Modeling-Partial Least Square (SEM-PLS) method. The results of the analysis conclude that hedonic values and utilitarian values are statistically proven to have a positive and significant influence on attitudes and purchase intentions; Besides that, this study also proves that attitude has a positive and significant influence on purchase intention
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Article Details
References
- Arruda Filho, E. J. M., Simões, J. D. S., & de Muylder, C. F. (2020). The low effect of perceived risk in the relation between hedonic values and purchase intention. Journal of Marketing Management, 36(1–2), 128–148. https://doi.org/10.1080/0267257X.2019.1697725
- Bridges, E., & Florsheim, R. (2008). Hedonic and utilitarian shopping goals: The online experience. Journal of Business Research, 61, 309– 314. DOI: 10.1016/j.jbusres.2007.06.017.
- Budhipurwwa, I. A. N., & Warmika, I. G. K. 2021. The Role Of Brand Image As Mediation In The Effect Of Store Atmosphere On Impulse Buying (Study On Beachwalk Shopping Center Customers). American Journal of Humanities and Social Sciences Research (AJHSSR), 5(2), 187–193. e-ISSN :2378-703X.
- Chen, H. S., Liang, C. H., Liao, S. Y., & Kuo, H. Y. (2020). Consumer attitudes and purchase intentions toward food delivery platform services. Sustainability (Switzerland), 12(23), 1–18. https://doi.org/10.3390/su122310177
- Ekawati, N. W., Yasa, N. N. K., Kusumadewi, N. M. W., & Setini, M. (2021). The effect of hedonic value, brand personality appeal, and attitude towards behavioral intention. Management Science Letters, 253–260. https://doi.org/10.5267/j.msl.2020.8.008
- Fischer, E., & Arnold, S. J. (2014). More than a Labor of Love: Gender Roles and Christmas Gift Shopping. Journal of Consumer Research, 17. DOI:10.1086/208561.
- Ghali, Z. Z. (2020). Effect of utilitarian and hedonic values on consumer willingness to buy and to pay for organic olive oil in Tunisia. British Food Journal, 122(4), 1013–1026. https://doi.org/10.1108/BFJ-06-2019-0414
- Gilbert A. Churchill, JR. 1998. Basic Marketing Research: Third Edition. The Dryden Press, Orlando
- Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2018). When to use and how to report the results of PLS-SEM. European business review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203
- Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
- Hawkins, D.I., David L.M., dan Roger J. Best. 2018. Consumer Behaviour Building Marketing Stragetegy Tenth Edition. McGrawHill Irwin. American New York.
- Ho, H. C., Chiu, C. L., Mansumitrchai, S., & Quarles, B. J. (2020). Hedonic and utilitarian value as a mediator of men’s intention to purchase cosmetics. Journal of Global Fashion Marketing, 11(1), 71–89. https://doi.org/10.1080/20932685.2019.1682026
- Irshad, M., & Ahmad, M. S. (2019). Impact of Consumers’ Online Motivations on the Online Purchase Intentions: Mediating Role of Consumers’ Attitudes towards Social Media Marketing. Business & Economic Review, 11(3), 89–112. https://doi.org/10.22547/ber/11.3.4
- Jang, S.-H., & Shin, J.-I. (2016). The Influence of Contextual Offer, Utilitarian, and Hedonic Value on Purchase Intention in Mobile Location-Based Services. International Journal of Business Policy and Strategy Management, 3(1), 7–12. https://doi.org/10.21742/ijbpsm.2016.3.02
- Jung, H. J., Choi, Y. J., & Oh, K. W. (2020). Influencing factors of chinese consumers’ purchase intention to sustainable apparel products: Exploring consumer “attitude–behavioral intention” gap. Sustainability (Switzerland), 12(5), 1–14. https://doi.org/10.3390/su12051770
- Kazakeviciute, A. and Banyte, J. (2012), “The relationship of consumers’ perceived hedonic value and behavior”, Inzinerine Ekonomika-Engineering Economics, Vol. 23 No. 5, pp. 532-540. DOI:10.5755/J01.EE.23.5.1975.
- Khare, A. (2011). Influence of hedonic and utilitarian values in determining attitude towards malls: A case of small Indian city consumers. Journal of Retail and Leisure Property, 9(5), 429–442. https://doi.org/10.1057/rlp.2011.6
- Kotler, Philip. 2018. Manajemen Pemasaran. Erlangga, Jakarta
- Kotler, Philip and Kevin Lane Keller, 2012, Marketing Management, 14th Edition, United States of America: Pearson Education.
- Kusmarini, R. A., Sumarwan, U., & Simanjuntak, M. (2020). The Effect of Atmosphere Perception, Perceived Value, And Hedonic Value on Customer Loyalty Through the Service Quality of Warunk Upnormal. Indonesian Journal of Business and Entrepreneurship, 6(1), 53–65. https://doi.org/10.17358/ijbe.6.1.53
- Kusuma, P. K. N., & Giantari, I. G. A. (2020). The Mediating Role of Congruity and Customer Satisfaction in the Effect of the Personality Traits on Brand Loyalty in the Coffee Shop Industry in Bali. American Journal of Humanities and Social Sciences Research, 4(8), 426–434. e-ISSN:2378-703X.
- Moon, M. A., Khalid, M. J., Awan, H. M., Attiq, S., Rasool, H., & Kiran, M. (2017). Percepciones de los consumidores sobre los atributos funcionales y hedonistas de las páginas web, e intenciones de compra online: visión de la actitud cognitivo-afectiva. Spanish Journal of Marketing - ESIC, 21(2), 73–88. https://doi.org/10.1016/j.sjme.2017.07.001
- Najib, M. F., Fauziah, T., Djatnika, T., Saefulloh, D., & Purnamasari, D. 2022. Impact of Utilitarian and Hedonic Values on Hijab Buying Intentions: Evidence from Indonesia. Journal of Marketing Innovation (JMI), 2(2). https://doi.org/10.35313/jmi.v2i2.48
- Nystrand, B. T., & Olsen, S. O. 2020. Consumers’ attitudes and intentions toward consuming functional foods in Norway. Food Quality and Preference, 80. https://doi.org/10.1016/j.foodqual.2019.103827
- Redda, E. H. (2020). The influence of utilitarian and hedonic consumption values on consumer attitude towards online shopping and purchasing intentions. Journal of Reviews on Global Economics, 9, 331-342.
- Santoso, Imam. (2016). Peran nilai utilitarian dan hedonis terhadap kepuasan dan loyalitas konsumen minuman probiotik. Jurnal Manajemen & Agribisnis, 13(3), 183-183.
- Setiawan, E., & Andayani, S. A. (2016). Analisis Kepuasan Konsumen. Agrivet: Jurnal Ilmu-Ilmu Pertanian dan Peternakan (Journal of Agricultural Sciences and Veteriner), 4(2).
- Sharma, T. G., Tak, P., & Kesharwani, A. 2020. Understanding Continuance Intention to Play Online Games: The Roles of Hedonic Value, Utilitarian Value and Perceived Risk. Journal of Internet Commerce, 19(3), 346–372. https://doi.org/10.1080/15332861.2020.1756189
- Shimul, A. S., Cheah, I., & Khan, B. B. 2022. Investigating Female Shoppers’ Attitude and Purchase Intention toward Green Cosmetics in South Africa. Journal of Global Marketing, 35(1), 37–56. https://doi.org/10.1080/08911762.2021.1934770
- Sinan Çavusoglu, Bülent Demirag, and Yakup Durmaz. 2020. Investigation of the effect of hedonic shopping value on discounted product purchasing. Review of International Business and Strategy © Emerald Publishing Limited 2059-6014 DOI 10.1108/RIBS-04-2020-003.
- Solomon, Michael R. 2004. Consumer Behavior: Buying. Having, and Being.New Jersey: Prentice Hall
- Sugiyono. 2016. Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif dan R&D). Alfabeta Bandung.
- Suparno, C. (2020). Online purchase intention of halal cosmetics: S-O-R framework application. Journal of Islamic Marketing, 12(9), 1665–1681. https://doi.org/10.1108/JIMA-09-2019-0192
- Sutisna. 2012 Perilaku Konsumen dan Komunikasi Pemasaran. Bandung: Remaja Rosdakarya.
- Tintara, I. D. G. W., & Respati, N. N. (2020). The effect of product differentiation, service differentiation, and image differentiation on competitive advantage. American Journal of Humanities and Social Sciences Research (AJHSSR), Vo.l. 4, Issue. 12, page 316-321.
- Yaakop, A. Y., Hafeez, H. M., Faisal, M. M., Munir, M., & Ali, M. (2021). Impact of religiosity on purchase intentions towards counterfeit products: investigating the mediating role of attitude and moderating role of hedonic benefits. Heliyon, 7(2). https://doi.org/10.1016/j.heliyon.2021.e06026.
References
Arruda Filho, E. J. M., Simões, J. D. S., & de Muylder, C. F. (2020). The low effect of perceived risk in the relation between hedonic values and purchase intention. Journal of Marketing Management, 36(1–2), 128–148. https://doi.org/10.1080/0267257X.2019.1697725
Bridges, E., & Florsheim, R. (2008). Hedonic and utilitarian shopping goals: The online experience. Journal of Business Research, 61, 309– 314. DOI: 10.1016/j.jbusres.2007.06.017.
Budhipurwwa, I. A. N., & Warmika, I. G. K. 2021. The Role Of Brand Image As Mediation In The Effect Of Store Atmosphere On Impulse Buying (Study On Beachwalk Shopping Center Customers). American Journal of Humanities and Social Sciences Research (AJHSSR), 5(2), 187–193. e-ISSN :2378-703X.
Chen, H. S., Liang, C. H., Liao, S. Y., & Kuo, H. Y. (2020). Consumer attitudes and purchase intentions toward food delivery platform services. Sustainability (Switzerland), 12(23), 1–18. https://doi.org/10.3390/su122310177
Ekawati, N. W., Yasa, N. N. K., Kusumadewi, N. M. W., & Setini, M. (2021). The effect of hedonic value, brand personality appeal, and attitude towards behavioral intention. Management Science Letters, 253–260. https://doi.org/10.5267/j.msl.2020.8.008
Fischer, E., & Arnold, S. J. (2014). More than a Labor of Love: Gender Roles and Christmas Gift Shopping. Journal of Consumer Research, 17. DOI:10.1086/208561.
Ghali, Z. Z. (2020). Effect of utilitarian and hedonic values on consumer willingness to buy and to pay for organic olive oil in Tunisia. British Food Journal, 122(4), 1013–1026. https://doi.org/10.1108/BFJ-06-2019-0414
Gilbert A. Churchill, JR. 1998. Basic Marketing Research: Third Edition. The Dryden Press, Orlando
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2018). When to use and how to report the results of PLS-SEM. European business review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hawkins, D.I., David L.M., dan Roger J. Best. 2018. Consumer Behaviour Building Marketing Stragetegy Tenth Edition. McGrawHill Irwin. American New York.
Ho, H. C., Chiu, C. L., Mansumitrchai, S., & Quarles, B. J. (2020). Hedonic and utilitarian value as a mediator of men’s intention to purchase cosmetics. Journal of Global Fashion Marketing, 11(1), 71–89. https://doi.org/10.1080/20932685.2019.1682026
Irshad, M., & Ahmad, M. S. (2019). Impact of Consumers’ Online Motivations on the Online Purchase Intentions: Mediating Role of Consumers’ Attitudes towards Social Media Marketing. Business & Economic Review, 11(3), 89–112. https://doi.org/10.22547/ber/11.3.4
Jang, S.-H., & Shin, J.-I. (2016). The Influence of Contextual Offer, Utilitarian, and Hedonic Value on Purchase Intention in Mobile Location-Based Services. International Journal of Business Policy and Strategy Management, 3(1), 7–12. https://doi.org/10.21742/ijbpsm.2016.3.02
Jung, H. J., Choi, Y. J., & Oh, K. W. (2020). Influencing factors of chinese consumers’ purchase intention to sustainable apparel products: Exploring consumer “attitude–behavioral intention” gap. Sustainability (Switzerland), 12(5), 1–14. https://doi.org/10.3390/su12051770
Kazakeviciute, A. and Banyte, J. (2012), “The relationship of consumers’ perceived hedonic value and behavior”, Inzinerine Ekonomika-Engineering Economics, Vol. 23 No. 5, pp. 532-540. DOI:10.5755/J01.EE.23.5.1975.
Khare, A. (2011). Influence of hedonic and utilitarian values in determining attitude towards malls: A case of small Indian city consumers. Journal of Retail and Leisure Property, 9(5), 429–442. https://doi.org/10.1057/rlp.2011.6
Kotler, Philip. 2018. Manajemen Pemasaran. Erlangga, Jakarta
Kotler, Philip and Kevin Lane Keller, 2012, Marketing Management, 14th Edition, United States of America: Pearson Education.
Kusmarini, R. A., Sumarwan, U., & Simanjuntak, M. (2020). The Effect of Atmosphere Perception, Perceived Value, And Hedonic Value on Customer Loyalty Through the Service Quality of Warunk Upnormal. Indonesian Journal of Business and Entrepreneurship, 6(1), 53–65. https://doi.org/10.17358/ijbe.6.1.53
Kusuma, P. K. N., & Giantari, I. G. A. (2020). The Mediating Role of Congruity and Customer Satisfaction in the Effect of the Personality Traits on Brand Loyalty in the Coffee Shop Industry in Bali. American Journal of Humanities and Social Sciences Research, 4(8), 426–434. e-ISSN:2378-703X.
Moon, M. A., Khalid, M. J., Awan, H. M., Attiq, S., Rasool, H., & Kiran, M. (2017). Percepciones de los consumidores sobre los atributos funcionales y hedonistas de las páginas web, e intenciones de compra online: visión de la actitud cognitivo-afectiva. Spanish Journal of Marketing - ESIC, 21(2), 73–88. https://doi.org/10.1016/j.sjme.2017.07.001
Najib, M. F., Fauziah, T., Djatnika, T., Saefulloh, D., & Purnamasari, D. 2022. Impact of Utilitarian and Hedonic Values on Hijab Buying Intentions: Evidence from Indonesia. Journal of Marketing Innovation (JMI), 2(2). https://doi.org/10.35313/jmi.v2i2.48
Nystrand, B. T., & Olsen, S. O. 2020. Consumers’ attitudes and intentions toward consuming functional foods in Norway. Food Quality and Preference, 80. https://doi.org/10.1016/j.foodqual.2019.103827
Redda, E. H. (2020). The influence of utilitarian and hedonic consumption values on consumer attitude towards online shopping and purchasing intentions. Journal of Reviews on Global Economics, 9, 331-342.
Santoso, Imam. (2016). Peran nilai utilitarian dan hedonis terhadap kepuasan dan loyalitas konsumen minuman probiotik. Jurnal Manajemen & Agribisnis, 13(3), 183-183.
Setiawan, E., & Andayani, S. A. (2016). Analisis Kepuasan Konsumen. Agrivet: Jurnal Ilmu-Ilmu Pertanian dan Peternakan (Journal of Agricultural Sciences and Veteriner), 4(2).
Sharma, T. G., Tak, P., & Kesharwani, A. 2020. Understanding Continuance Intention to Play Online Games: The Roles of Hedonic Value, Utilitarian Value and Perceived Risk. Journal of Internet Commerce, 19(3), 346–372. https://doi.org/10.1080/15332861.2020.1756189
Shimul, A. S., Cheah, I., & Khan, B. B. 2022. Investigating Female Shoppers’ Attitude and Purchase Intention toward Green Cosmetics in South Africa. Journal of Global Marketing, 35(1), 37–56. https://doi.org/10.1080/08911762.2021.1934770
Sinan Çavusoglu, Bülent Demirag, and Yakup Durmaz. 2020. Investigation of the effect of hedonic shopping value on discounted product purchasing. Review of International Business and Strategy © Emerald Publishing Limited 2059-6014 DOI 10.1108/RIBS-04-2020-003.
Solomon, Michael R. 2004. Consumer Behavior: Buying. Having, and Being.New Jersey: Prentice Hall
Sugiyono. 2016. Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif dan R&D). Alfabeta Bandung.
Suparno, C. (2020). Online purchase intention of halal cosmetics: S-O-R framework application. Journal of Islamic Marketing, 12(9), 1665–1681. https://doi.org/10.1108/JIMA-09-2019-0192
Sutisna. 2012 Perilaku Konsumen dan Komunikasi Pemasaran. Bandung: Remaja Rosdakarya.
Tintara, I. D. G. W., & Respati, N. N. (2020). The effect of product differentiation, service differentiation, and image differentiation on competitive advantage. American Journal of Humanities and Social Sciences Research (AJHSSR), Vo.l. 4, Issue. 12, page 316-321.
Yaakop, A. Y., Hafeez, H. M., Faisal, M. M., Munir, M., & Ali, M. (2021). Impact of religiosity on purchase intentions towards counterfeit products: investigating the mediating role of attitude and moderating role of hedonic benefits. Heliyon, 7(2). https://doi.org/10.1016/j.heliyon.2021.e06026.