Main Article Content

Abstract

The purpose of this study is to find out the role of tourists' trust in adventure tourism destination, and brand love for Bali in influencing tourists' attitudes in deciding to make a return visit. This study uses a quantitative design based on positivism. The population is tourists who have carried out alternative tourism activities in an unlimited number. A sample of 120 was selected purposively, collected using a questionnaire. Descriptive analysis using SPSS, and inferential analysis using SEM with Smart PLS software. Based on the analysis, it was found that: 1) there was a positive and significant influence on attitudes, trust, and brand love on the intention to visit again, 2) a positive and significant influence was also obtained on attitudes towards trust; 3) Attitude also had a positive and significant effect on brand love; 4) Trust and brand love were able to significantly mediate the influence of attitude on the intention to revisit. This study only focused on Indonesian tourists so the results could not generalize the overall tourists. Theoretically, this contributes to the enrichment of marketing management, especially the Theory of Planned Behavior. The practical implications for alternative tourism managers are how to make activities very memorable, fun, able to increase tourist confidence, and the role of the Bali brand love is an attraction to increase the intention to visit again

Keywords

Attitude, Trust, Brand Love, Intention to Visit Again.

Article Details

How to Cite
Wijaya, N. S. ., Arianty, A. A. A. A. S. ., Suwintari, G. A. E. ., & Sudiarta, N. . (2024). Trust and Brand Love in Special Interest Tourism. Paradoks : Jurnal Ilmu Ekonomi, 7(4), 554–566. Retrieved from https://jurnal.feb-umi.id/index.php/PARADOKS/article/view/1025

References

  1. Abbasi, G. A., Kumaravelu, J., Goh, Y.-N., & Dara Singh, K. S. (2021). Understanding the intention to revisit a destination by expanding the theory of planned behaviour (TPB). Spanish Journal of Marketing - ESIC, 25(2), 282–311. https://doi.org/10.1108/SJME-12-2019-0109
  2. Ahn, J., & Kwon, J. (2020). CSR perception and revisit intention: the roles of trust and commitment. Journal of Hospitality and Tourism Insights, 3(5), 607–623. https://doi.org/10.1108/JHTI-02-2020-0022
  3. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.
  4. Akhgari, M., Bruning, E. R., Finlay, J., & Bruning, N. S. (2018). Image, performance, attitudes, trust, and loyalty in financial services. International Journal of Bank Marketing, 36(4), 744–763. https://doi.org/10.1108/IJBM-06-2017-0118
  5. Alves, H., Campón-Cerro, A. M., & Hernández-Mogollón, J. M. (2019). Enhancing rural destinations’ loyalty through relationship quality. Spanish Journal of Marketing-ESIC, 23(2), 185–204. https://doi.org/10.1108/SJME-09-2018-0041
  6. Arghashi, V, Bozbay, Z., & Karami, A. (2021). An Integrated Model of Social Media Brand Love: Mediators of Brand Attitude and Consumer Satisfaction. Journal of Relationship Marketing, 20(4), 319–348. https://doi.org/10.1080/15332667.2021.1933870
  7. Arghashi, Vahideh, Bozbay, Z., & Karami, A. (2021). An Integrated Model of Social Media Brand Love: Mediators of Brand Attitude and Consumer Satisfaction. Journal of Relationship Marketing, 20(4), 319–348. https://doi.org/10.1080/15332667.2021.1933870
  8. Asti, W. P., Handayani, P. W., & Azzahro, F. (2021). Influence of Trust, Perceived Value, and Attitude on Customers’ Repurchase Intention for E-Grocery. Journal of Food Products Marketing, 27(3), 157–171. https://doi.org/10.1080/10454446.2021.1922325
  9. Bali, D. P. (2023). Jumlah Kunjungan Wisatawan Nusantara Ke Bali.
  10. Batra, R., Ahuvia, A., & Bagozzi, R. P. (2012). Brand love. Journal of Marketing, 76(2), 1–16. https://doi.org/10.1509/jm.09.0339
  11. Cong, L. C. (2021). Perceived risk and destination knowledge in the satisfaction-loyalty intention relationship: An empirical study of european tourists in vietnam. Journal of Outdoor Recreation and Tourism, 33, 100343. https://doi.org/10.1016/j.jort.2020.100343
  12. Cuy Castellanos, D., Daprano, C. M., Blevins, C., & Crecelius, A. (2022). The theory of planned behavior and strength training in college-aged women. Journal of American College Health, 70(3), 837–842. https://doi.org/10.1080/07448481.2020.1775606
  13. Fajriah, W. (2022, February). Oketravel.com Bangga Bali Jadi Destinasi Terpopuler di Asia dan Dunia. Travel.Okezone.Com. https://travel.okezone.com/read/2022/02/03/406/2541962/bangga-bali-jadi-destinasi-terpopuler-di-asia-dan-dunia-2022
  14. Fishbein, M., & Ajzen, I. (1980). Predicting and understanding consumer behavior: Attitude-behavior correspondence. In Understanding attitudes and predicting social behavior. Prentice-Hall, Englewood Cliffs, N.J.
  15. Fishbein, M., & Ajzen, I. (2009). Predicting and changing behavior: The reasoned action approach (1st Editio). Psychology press. https://doi.org/https://doi.org/10.4324/9780203838020
  16. Foroudi, P., Palazzo, M., & Sultana, A. (2021). Linking brand attitude to word-of-mouth and revisit intentions in the restaurant sector. British Food Journal, 123(13), 221–240. https://doi.org/10.1108/BFJ-11-2020-1008
  17. Ha, V. D. (2020). The effects of attitude, trust and switching cost on loyalty in commercial banks in Ho Minh city. Accounting, 6(2), 151–160. https://doi.org/10.5267/j.ac.2019.11.001
  18. Hair Jr, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling. saGe publications.
  19. Han, H., Yu, J., Chua, B. L., Lee, S., & Kim, W. (2019). Impact of core-product and service-encounter quality, attitude, image, trust and love on repurchase: Full-service vs low-cost carriers in South Korea. International Journal of Contemporary Hospitality Management, 31(4), 1588–1608. https://doi.org/10.1108/IJCHM-05-2018-0376
  20. Harahap, M. S., & Dwita, V. (2020). Effect of EWOM on Revisit Intention: Attitude and Destination Image as Mediation Variables (Study in Pasaman Regency Tourism Destinations). Proceedings of the 5th Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020). https://doi.org/10.2991/aebmr.k.201126.067
  21. Hasan, K., Abdullah, S. K., Islam, F., & Neela, N. M. (2020). An Integrated Model for Examining Tourists’ Revisit Intention to Beach Tourism Destinations. Journal of Quality Assurance in Hospitality & Tourism, 21(6), 716–737. https://doi.org/10.1080/1528008X.2020.1740134
  22. Hasan, K. M., Abdullah, S. K., Islam, F., & Neela, N. M. (2020). An Integrated Model for Examining Tourists’ Revisit Intention to Beach Tourism Destinations. Journal of Quality Assurance in Hospitality and Tourism, 21(6), 716–737. https://doi.org/10.1080/1528008X.2020.1740134
  23. Hilbert, S., Pargent, F., Kraus, E., Naumann, F., Eichhorn, K., Ungar, P., & Bühner, M. (2022). What’s the measure? An empirical investigation of self-ratings on response scales. International Journal of Social Research Methodology, 25(1), 59–78. https://doi.org/10.1080/13645579.2020.1839163
  24. Intayos, H., Netpradit, N., & Samutachak, B. (2021). A Causal Effect of Customer Relationship Management,Attitude, Subjective Norm, Perceived Behavioral Control of Customer Affecting Purchase Intention To Using Anti-Aging Business in Thailand. ABAC Journal, 41(1), 121–145.
  25. Joshi, R., & Garg, P. (2021). Role of brand experience in shaping brand love. International Journal of Consumer Studies, 45(2), 259–272. https://doi.org/10.1111/ijcs.12618
  26. Jung, N. Y., Kim, S., & Kim, S. (2014). Influence of consumer attitude toward online brand community on revisit intention and brand trust. Journal of Retailing and Consumer Services, 21(4), 581–589. https://doi.org/10.1016/j.jretconser.2014.04.002
  27. Kalia, P., Kaushal, R., Singla, M., & Parkash, J. (2021). Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach. The TQM Journal, 33(7), 377–396. https://doi.org/10.1108/TQM-04-2021-0108
  28. Kumar, S., Murphy, M., Talwar, S., Kaur, P., & Dhir, A. (2021). What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups. Journal of Retailing and Consumer Services, 60, 102444. https://doi.org/10.1016/j.jretconser.2021.102444
  29. Kumar, V., & Kaushik, A. K. (2020). Does experience affect engagement? Role of destination brand engagement in developing brand advocacy and revisit intentions. Journal of Travel & Tourism Marketing, 37(3), 332–346. https://doi.org/10.1080/10548408.2020.1757562
  30. Liao, Y. K., Wu, W. Y., Truong, G. N. T., Binh, P. N. M., & Van Vu, V. (2021). A model of destination consumption, attitude, religious involvement, satisfaction, and revisit intention. Journal of Vacation Marketing, 27(3), 330–345. https://doi.org/10.1177/1356766721997516
  31. Loi, L. T. I., So, A. S. I., & Lo, I. S. (2017). Does the quality of tourist shuttles influence revisit intention through destination image and satisfaction? The case of Macao. Journal of Hospitality and Tourism Management, 32, 115–123. https://doi.org/10.1016/j.jhtm.2017.06.002
  32. Madadi, R, Torres, I. M., Salehi, R. F., & Zuniga, M. A. (2021). The effects of advertising ethnic cues on brand love, brand attachment and attitude toward the brand. Spanish Journal of Marketing - ESIC, 25(2), 333–354. https://doi.org/10.1108/SJME-06-2021-0099
  33. Madadi, Rozbeh, Torres, I. M., Fazli-Salehi, R., & Zúñiga, M. Á. (2021). The effects of advertising ethnic cues on brand love, brand attachment and attitude toward the brand. Spanish Journal of Marketing - ESIC, 25(2), 333–354. https://doi.org/10.1108/SJME-06-2021-0099
  34. Muna, N., Yasa, N. N. K., Ekawati, N. W., Wibawa, I. M. A., & Sri Subawa, N. (2023). Business network power as a process for enhancing firm performance: A perspective of RAToC. Cogent Business & Management, 10(2), 2207620.
  35. Navaneethakrishnan, K., & Sathish, A. S. (2020). It’s all about brand love- expressing through purchase intention, brand trust and brand attitude. In Journal of Critical Reviews (Vol. 7, Issue 4, pp. 314–318). https://doi.org/10.31838/jcr.07.04.58
  36. Nazir, M. U., Yasin, I., & Tat, H. H. (2021). Destination image’s mediating role between perceived risks, perceived constraints, and behavioral intention. Heliyon, 7(7), e07613. https://doi.org/10.1016/j.heliyon.2021.e07613
  37. Ngoc, K. M., & Trinh, N. T. (2015). Factors affecting tourists’ return intention towards Vung Tau City, Vietnam-A mediation analysis of destination satisfaction. Journal of Advanced Management Science Vol, 3(4).
  38. Palacio, A. B., & Santana, J. D. M. (2018). Cultural sensitivity: An antecedent of the image gap of tourist destinations. Spanish Journal of Marketing - ESIC, 22(1), 103–118. https://doi.org/10.1108/SJME-03-2018-002
  39. Ramadhian, N., & Cahya, K. D. (2020). 5 Alasan Wisata petualangan Diminati masyarakat. Kompas.Com.
  40. Ramadhian, N., & Prasetya, A. W. (2021). Kalahkan London, Bali Jadi DestinasiTerbaik Duni Versi Tripadvisor. Travel.Kompas.Com.
  41. Rubin, Z. (1973). Liking and loving: An invitation to social psychology. Holt, Rinehart & Winston.
  42. Sukaatmadja, I. P. G., Yasa, N. N. K., Telagawathi, N. L. W. S., Witarsana, I. G. A. G., & Rahmayanti, P. L. D. (2022). Motivation versus risk: study of domestic tourists revisit intention to Bali on pandemic COVID-19. Linguistics and Culture Review, 6(S1), 65–77.
  43. Tekbıyık, K., & Erdoğmuş, İ. E. (2020). The Impact of Brand Love on Constructive and Defensive e-WOM Intentions of Consumers: The Moderating Role of e-WOM Valence. Bogazici Journal, 34(1), 76–90. https://doi.org/10.21773/boun.34.1.4
  44. Tripadvisor.co.id. (2023). Tur Memacu Adrenalin & Ekstrem di Bali. https://www.tripadvisor.co.id/Attractions-g294226-Activities-c61-t212-a_sort.TRAVELER__5F__FAVORITE__5F__V2-Bali.html
  45. Verma, P. (2021). The Effect of Brand Engagement and Brand Love upon Overall Brand Equity and Purchase Intention: A Moderated –Mediated Model. Journal of Promotion Management, 27(1), 103–132. https://doi.org/10.1080/10496491.2020.1809591
  46. Yang, J.-J., & Ahn, S.-C. (2020). No Title. Journal of Distribution Science, 18(10), 25–38. https://doi.org/https://doi.org/10.15722/jds.18.10.202010.25