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Abstract

This literature review examines five years of research (2020–2025) on technology value co-creation in healthcare services, addressing a notable gap in comprehensive syntheses of this evolving domain. Driven by the increasing prominence of digital health technologies, this study systematically analyzes 24 peer-reviewed articles from Emerald and ScienceDirect, categorizing them into five key themes: digital health technologies and mhealth platforms, patient and consumer engagement, organizational and ecosystem-level value co-creation, value co-creation frameworks and conceptual developments, and measurement and evaluation models. Findings reveal that while technology significantly empowers stakeholders and facilitates co-creation, there remains a limited understanding of multi-actor involvement, the active patient role, and the configurational impact of value drivers. The review highlights the inherently socio-technical nature of healthcare value co-creation, emphasizing the need for integrated approaches that consider human-AI entanglement, diverse engagement styles, and adaptive organizational practices. This synthesis contributes to both theory and practice by mapping current trends, identifying critical research gaps, and suggesting future avenues for fostering patient-centered, technology-enabled healthcare solutions.

Keywords

Value Co-Creation In Healthcare Services, Digital Health Technologies, Mhealth Platforms, Patient Engagement

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This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Siti Khoirun Nisa, Utomo, D. E., & Sarfilianty Anggiani. (2025). Technology Value Cocreation in Healthcare Service: A Literature Review 2020-2025. Paradoks : Jurnal Ilmu Ekonomi, 8(3), 224–233. https://doi.org/10.57178/paradoks.v8i3.1376
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