Article Sidebar

Download
PDF
Statistic
Read Counter : 33 Download : 25

Main Article Content

Abstract

This study aims to investigate the impact of workplace conflict on employee motivation and productivity, focusing on the distinct effects of interpersonal, task-related, and process-related conflicts. The research explores how effectively managed conflicts can foster positive outcomes, such as innovation and team collaboration while mitigating their negative consequences. A systematic literature review (SLR) approach was employed to synthesize findings from recent studies, providing a comprehensive understanding of workplace conflict dynamics. The study draws from multiple peer-reviewed sources to analyze the relationship between conflict types, employee behavior, and organizational performance. The findings reveal that interpersonal conflicts negatively affect employee motivation by increasing stress and disengagement, while task-related conflicts, when managed constructively, can enhance creativity and problem-solving. Process conflicts have varied impacts, potentially disrupting efficiency and improving work coordination when resolved effectively. Additionally, unresolved conflicts are linked to higher turnover rates and diminished organizational stability. The discussion highlights the dual nature of conflict, emphasizing the importance of proactive conflict resolution strategies in fostering a productive work environment. This research underscores the practical need for organizations to implement effective conflict management mechanisms, such as mediation and communication training. Managerially, leveraging task conflicts for innovation while addressing interpersonal and process conflicts can improve team cohesion and organizational performance. The study contributes valuable insights for developing sustainable conflict resolution practices that support employee well-being and organizational success.

Keywords

Workplace Conflict Employee Motivation Productivity Conflict Management Organizational Stability

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

How to Cite
Irwan, I. (2024). Workplace Conflict: Its Impact on Employee Motivation and Productivity. Paradoks : Jurnal Ilmu Ekonomi, 7(4), 481–494. https://doi.org/10.57178/paradoks.v7i4.993
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Adegbola, A. E., Adegbola, M. D., Amajuoyi, P., Benjamin, L. B., & Adeusi, K. B. (2024). Fostering product development efficiency through cross-functional team leadership: Insights and strategies from industry experts. International Journal of Management & Entrepreneurship Research, 6(5), 1733–1753. https://doi.org/10.51594/ijmer.v6i5.1144
  2. Agatston, P. W., Limber, S., & Kowalski, R. M. (2012). Cyberbullying: Bullying in the digital age. Wiley-Blackwell.
  3. Agyemang, A. A. (2023). Conflict management and methods of their resolution in modern organizations in Ghana. https://essuir.sumdu.edu.ua/handle/123456789/92007
  4. Al-kharabsheh, S. A., Attiany, M. S., Alshawabkeh, R. O. K., Hamadneh, S., & Alshurideh, M. T. (2022). The impact of digital HRM on employee performance through employee motivation. International Journal of Data and Network Science, 7(1), 275–282. https://doi.org/10.5267/j.ijdns.2022.10.006
  5. Ali Asghar Malik. (2024). Conflict Resolution Strategies in Organizational Management: Insights from Social Science. Global Journal of Econometrics and Finance, 2(01 SE-Articles), 1–12. http://gjeaf.com/index.php/Journal/article/view/13
  6. Anakpo, G., Nqwayibana, Z., & Mishi, S. (2023). The impact of work-from-home on employee performance and productivity: a systematic review. Sustainability, 15(5), 4529. https://doi.org/10.3390/su15054529
  7. Ardiansyah, R., Samsudin, A., Prabowo, B., Huda, M. Z. N., & Siregar, M. R. (2024). Pengaruh Konflik Dan Stress Kerja Terhadap Kinerja Karyawan. Jurnal Ilmiah Wahana Pendidikan, 10(18), 20–29. https://doi.org/10.5281/zenodo.13856165
  8. Aruldoss, A., Berube Kowalski, K., Travis, M. L., & Parayitam, S. (2022). The relationship between work–life balance and job satisfaction: moderating role of training and development and work environment. Journal of Advances in Management Research, 19(2), 240–271. https://doi.org/10.1108/JAMR-01-2021-0002
  9. Aukštikalnytė, E. (2021). Burnout and workplace conflicts from an employee perspective. Contemporary Research on Organization Management and Administration (CROMA Journal). Vilnius: Akademinė Vadybos Ir Administravimo Asociacija (AVADA), 2021, Vol. 9, No. 1. https://doi.org/10.33605/croma-012021-002
  10. Aworh, M. A. (2022). Conflict Management: Dealing with Conflict at Work. Sumy State University. Organizations that handle conflict effectively can prevent the emotional fallout accompanying unresolved disputes
  11. Berraies, S., & Chouiref, A. (2023). Exploring the effect of team climate on knowledge management in teams through team work engagement: evidence from knowledge-intensive firms. Journal of Knowledge Management, 27(3), 842–869. https://doi.org/10.1108/JKM-09-2021-0720
  12. De Clercq, D., & Belausteguigoitia, I. (2017). Overcoming the dark side of task conflict: Buffering roles of transformational leadership, tenacity, and passion for work. European Management Journal, 35(1), 78–90. https://doi.org/https://doi.org/10.1016/j.emj.2016.06.008
  13. De Dreu, C. K. W., & Gelfand, M. J. (2008). The psychology of conflict and conflict management in organizations. Lawrence Erlbaum Associates New York.
  14. De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis. Journal of Applied Psychology, 88(4), 741. https://doi.org/10.1037/0021-9010.88.4.741
  15. Driskell, J. E., Salas, E., & Driskell, T. (2018). Foundations of teamwork and collaboration. American Psychologist, 73(4), 334. https://doi.org/10.1037/amp0000241
  16. Federman, B. (2009). Employee engagement: A roadmap for creating profits, optimizing performance, and increasing loyalty. John Wiley & Sons.
  17. Ford, M. T., & Heinen, B. (2007). a., & Langkamer, KL (2007). Work and Family Satisfaction and Conflict: A Meta-Analysis of Cross-Domain Relations. Journal of Applied Psychology, 92(1), 57–80.
  18. Hadi, S., Pebrianti, E., & Kirana, K. C. (2022). Analysis Of The Effect Of Work-Life Balance, Self-Esteem And Work Motivation On Organizational Commitment Moderated By Organizational Justice On Workers In Yogyakarta. JETL (Journal of Education, Teaching and Learning), 8(1), 7–14. https://doi.org/10.26737/jetl.v8i1.3313
  19. Ilavarasi, I. (2024). Enhancing Workplace Productivity: A Review of Effective Communication Techniques and Their Role in Fostering Team Collaboration and Conflict Resolution. International Journal for Multidimensional Research Perspectives, 2(4), 33–45. https://doi.org/10.61877/ijmrp.v2i4.132
  20. Iswahyudi, M. S., Iskandar Zulkarnain, S. E., Hamidah Rosidanti Susilatun, M. E. M., Robial, F. E. D., Hendry Rumengan, M. M., Ch, D., Wangania, I., Mei Hastuti, S. E., Sugiharti, S. E., & Purnomo, K. D. M. (2023). Pengantar Manajemen Konflik. Cendikia Mulia Mandiri.
  21. Khan, H. S. ud din, Cristofaro, M., Chughtai, M. S., & Baiocco, S. (2023). Understanding the psychology of workplace bullies: the impact of Dark Tetrad and how to mitigate it. Management Research Review, 46(12), 1748–1768. https://doi.org/10.1108/mrr-09-2022-0681
  22. Kiernan, L., Ledwith, A., & Lynch, R. (2019). How task conflict can support creative problem solving in teams by stimulating knowledge sharing, critical and creative thinking and meta-cognition. Organizational Conflict-New Insights. https://hdl.handle.net/10344/9971%0A%0A
  23. Krishna, A., Soumyaja, D., & Joseph, J. (2024). Workplace bullying and employee silence: the role of affect-based trust and climate for conflict management. International Journal of Conflict Management, 35(5), 1034–1059. https://doi.org/10.1108/IJCMA-09-2023-0190
  24. Kusum, K., & Yadav, A. (2024). Why employees slip into silence: Role of workplace conflict and bullying. Journal of Human Behavior in the Social Environment, 1–18. https://doi.org/10.1080/10911359.2024.2310241
  25. Liao, Q., & Pandeli, J. (2023). When workplace humour turns into conflict: exploring HR practices in the case of conflict management. Employee Relations: The International Journal, 45(5), 1275–1298. https://doi.org/10.1108/ER-10-2022-0464
  26. Lundula, N. (2024). Influence of Leaders’ Conflict Management Skills on Multicultural Team Management. Walden University. https://www.proquest.com/openview/94e4c01bf1d9adae0110d0ab8a13e14a/1?pq-origsite=gscholar&cbl=18750&diss=y
  27. Mauersberger, H., Hess, U., & Hoppe, A. (2020). Measuring task conflicts as they occur: a real-time assessment of task conflicts and their immediate affective, cognitive and social consequences. Journal of Business and Psychology, 35(6), 813–830. https://doi.org/10.1007/s10869-019-09640-z
  28. Mudannayake, B., Bhanugopan, R., & Maley, J. F. (2024). Unlocking team excellence: The transformative power of work engagement, career commitment, and role innovation Amidst conflict. Heliyon, 10(7). https://doi.org/10.1016/j.heliyon.2024.e27259
  29. Muhammad Ali, S. E., Andi Zulkifli, S. K. M., Nurqamar, I. F., & SE, M. M. (2021). Manajemen Burnout Konsep dan Implementasi. Unhas Press.
  30. Proksch, S. (2016). Conflict management. Springer.
  31. Rahim, M. A. (2023). Managing conflict in organizations. Routledge. https://doi.org/10.4324/9781003285861
  32. Ribeiro, N., Gomes, D., Oliveira, A. R., & Dias Semedo, A. S. (2023). The impact of the work-family conflict on employee engagement, performance, and turnover intention. International Journal of Organizational Analysis, 31(2), 533–549. https://doi.org/10.1108/IJOA-02-2021-2646
  33. Roszkowska, P., & Melé, D. (2021). Organizational Factors in the Individual Ethical Behaviour. The Notion of the “Organizational Moral Structure.” Humanistic Management Journal, 6(2), 187–209. https://doi.org/10.1007/s41463-020-00080-z
  34. Rusady, M. V., Fauzi, A., Bachri, A. T. S., Ballo, M. A. M., & Nuru, E. (2024). Conflict Management Strategies: Improving Team Performance Through Collaboration and Communication (Human Resource Management Literature Study). Dinasti International Journal of Education Management And Social Science, 5(5), 1005–1017. https://doi.org/10.31933/dijemss.v5i5.2686
  35. Saban, J. (2024). Toxic management-how to discover, prevent and cure negative impacts to productivity of individuals, teams and organizations. Technische Universität Wien. https://doi.org/10.34726/hss.2024.121290
  36. Samsudin, A., Prabowo, B., Asfadela, D. M. P., Selvina, P. M., Makatita, T. F. R., & Fitri, A. C. S. (2024). Pengaruh Konflik Kerja dan Stres Kerja terhadap Kinerja Karyawan. As-Syirkah: Islamic Economic & Financial Journal, 3(2), 684–694. https://doi.org/10.56672/syirkah.v3i2.180
  37. Shaukat, R., Yousaf, A., & Sanders, K. (2017). Examining the linkages between relationship conflict, performance and turnover intentions. International Journal of Conflict Management, 28(1), 4–23. https://doi.org/10.1108/IJCMA-08-2015-0051
  38. Sun, X., Zhu, J., Liang, H., Xue, Y., & Yao, B. (2024). Will after-hours technology-mediated work make employees leave? A mediated moderation model. Internet Research, 34(7), 55–81. https://doi.org/10.1108/INTR-08-2022-0595
  39. Vohs, K. D., & Baumeister, R. F. (2016). Handbook of self-regulation: Research, theory, and applications. Guilford Publications.
  40. Wijaya, L. K. S., Jorgy, E., & Latif, M. D. (2024). Manajemen Konflik Interpersonal (Studi Kasus pada CV Cyber Karya Nusantara Surabaya). Jurnal Nusa Manajemen, 1(1), 175–187. https://doi.org/10.62237/jnm.v1i1.50
  41. Wongsuwan, N., Phanniphong, K., & Na-Nan, K. (2023). How Job Stress Influences Organisational Commitment: Do Positive Thinking and Job Satisfaction Matter? Sustainability, 15(4), 3015. https://doi.org/10.3390/su15043015
  42. Zhang, J., Raza, M., Khalid, R., Parveen, R., & Ramírez-Asís, E. H. (2021). Impact of team knowledge management, problem solving competence, interpersonal conflicts, organizational trust on project performance, a mediating role of psychological capital. Annals of Operations Research, 1–21. https://doi.org/10.1007/s10479-021-04334-3
  43. Zulkarnain, Z., Ginting, E. D. J., Adnans, A. A., & Sianturi, M. M. (2024). Organisational justice and work-family conflict: Impact to quality of work life. SA Journal of Human Resource Management, 22, 2393. https://doi.org/10.4102/sajhrm.v22i0.2393
  44. Marihi, L. O. (2023). Productivity in the workplace and Its relation to physical and intangible factors. Advances: Jurnal Ekonomi & Bisnis, 1(3), 138–149. https://doi.org/10.60079/ajeb.v1i3.115
  45. Mofu, Y. Y., Noch, M. Y., & Khotimah, K. (2024). The Influence of Motivation, Training, Work Environment and Compensation on Employee Performance. Advances: Jurnal Ekonomi & Bisnis, 2(4), 113–126. https://doi.org/10.60079/ajeb.v2i4.381
  46. Maluegha, M. I., Ibrahim, M. B. H., Irawan, A., Yendra, Y., & Lina, R. (2024). Integrating Physical, Mental, and Emotional Wellbeing into HR Practices. Advances: Jurnal Ekonomi & Bisnis, 2(2), 84–96. https://doi.org/10.60079/ajeb.v2i2.189