Main Article Content
Abstract
This study aims to examine the effect of information support, emotional support, and influencer credibility on consumer trust and consumer attitudes. In addition, it also examines the effect of consumer trust and attitudes on consumer purchase intentions. In the digital age, social media such as Facebook, YouTube, Instagram, Twitter, and TikTok greatly influence consumer purchasing decisions. In Indonesia, there are 63 million internet users, many of whom use social media. Visual content from food vloggers builds trust, and social support increases consumer purchase intention. Influencer credibility and positive interactions are also important in purchasing decisions. This research design uses a cross-sectional approach and quantitative methods. The study aims to analyze the relationship of information support, emotional support, and influencer credibility on consumer purchase intention in Indonesia. Data obtained from surveys on social media. The results of hypothesis testing show that Attitude affects Purchase Intention with a t-test value of 5. 0001. Emotional Support also affects Attitude and Trust, with a t-test of 6. 0528 and 5. 0752 respectively. Informational Support affects Attitude and Trust with t-test values of 5. 1194 and 3. 8635. Influencer Credibility has a significant effect on Attitude and Trust, with t-tests of 6. 2586 and 5. 3135 respectively. Finally, Trust affects Purchase Intention with a t-test value of 5. 7274. All hypotheses are accepted.
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References
- Casaló, L. V., Flavián, C., & Guerrero, M. (2018). The role of social media in brand communication: An examination of the influence of brand-related content on consumer trust and purchase intentions. Journal of Business Research, 88, 317-325.
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- Djafarova, E., & Trofimenko, O. (2019). Exploring the influence of social media influencers on consumer trust and purchase intentions. Journal of Retailing and Consumer Services, 47, 86-94.
- Garcia, R., Martin, L., & Wang, Y. (2021). "The Impact of Social Media Engagement on Consumer Trust and Purchase Intentions in the Food Industry." Journal of Marketing Research, 58(5), 1125-1140.
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective. Pearson.
- Hair, J.F., Hult, G.T.M., & Ringle, C.M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd edition). Los Angeles: SAGE
- Huang, J., Zhang, T., & Chen, Y. (2020). "Visual Content and Consumer Engagement: An Analysis of Food Vloggers' Influence on Social Media." Journal of Digital & Social Media Marketing, 8(2), 175-190.
- Johnson, M., Smith, L., & Brown, T. (2023). "The Role of Visual Content and Social Support in Influencer Marketing: A Study on Food Vloggers." Journal of Digital Marketing, 15(3), 45-62.
- Lee, H., & Choi, S. (2022). "Social Support and Consumer Attitudes: How Food Vloggers Influence Purchase Intentions on Social Media." International Journal of Consumer Studies, 26(4), 239-251.
- Lin, J., Li, L., Yan, Y., & Turel, O. (2018). Understanding Chinese consumer engagement in social commerce: The roles of social support and swift guanxi. Internet Research, 28 (1), 2–22.
- Setiawan, A. I. (2023). How do companies respond to consumer advocacy behavior in their digital marketing strategies?. Innovative Marketing, 19(1), 86.
- Setiawan, A. I., Hendraningsih, A. P., Rahayu, S., & Dewi, A. S. (2022). The role of digital marketing interventions in e-advocacy leverage capacity: a culinary business breakthrough to counter the COVID-19 pandemic. Journal of Indonesian Economy and Business: JIEB., 37(2), 201-216.
- Setiawan, A. I., Rahardian, R., Novela, I., Utami, D. E., & Peranginangin, J. (2019). Internalizing the Harmonized Quality Supervision to Synchronize Technological and Market Insight in Indonesia's Printing Industry. International Journal of Business, 24(3), 273-295.
- Sheikh, Z., Liu, Y., Islam, T., Hameed, Z., & Khan, I. U. (2019). Impact of social commerce constructs and social support on social commerce intentions. Information Technology & People, 32(1), 68–93.
- Smith, A. D. & Murphy, J. (2017). Emotional support and customer trust: The role of empathy in enhancing customer relationships. Journal of Service Research, 19(3), 270-283.
References
Casaló, L. V., Flavián, C., & Guerrero, M. (2018). The role of social media in brand communication: An examination of the influence of brand-related content on consumer trust and purchase intentions. Journal of Business Research, 88, 317-325.
De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through Instagram influencers: The impact of influencer-generated content on brand attitude and purchase intention. International Journal of Advertising, 36(5), 798-828.
Djafarova, E., & Trofimenko, O. (2019). Exploring the influence of social media influencers on consumer trust and purchase intentions. Journal of Retailing and Consumer Services, 47, 86-94.
Garcia, R., Martin, L., & Wang, Y. (2021). "The Impact of Social Media Engagement on Consumer Trust and Purchase Intentions in the Food Industry." Journal of Marketing Research, 58(5), 1125-1140.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective. Pearson.
Hair, J.F., Hult, G.T.M., & Ringle, C.M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd edition). Los Angeles: SAGE
Huang, J., Zhang, T., & Chen, Y. (2020). "Visual Content and Consumer Engagement: An Analysis of Food Vloggers' Influence on Social Media." Journal of Digital & Social Media Marketing, 8(2), 175-190.
Johnson, M., Smith, L., & Brown, T. (2023). "The Role of Visual Content and Social Support in Influencer Marketing: A Study on Food Vloggers." Journal of Digital Marketing, 15(3), 45-62.
Lee, H., & Choi, S. (2022). "Social Support and Consumer Attitudes: How Food Vloggers Influence Purchase Intentions on Social Media." International Journal of Consumer Studies, 26(4), 239-251.
Lin, J., Li, L., Yan, Y., & Turel, O. (2018). Understanding Chinese consumer engagement in social commerce: The roles of social support and swift guanxi. Internet Research, 28 (1), 2–22.
Setiawan, A. I. (2023). How do companies respond to consumer advocacy behavior in their digital marketing strategies?. Innovative Marketing, 19(1), 86.
Setiawan, A. I., Hendraningsih, A. P., Rahayu, S., & Dewi, A. S. (2022). The role of digital marketing interventions in e-advocacy leverage capacity: a culinary business breakthrough to counter the COVID-19 pandemic. Journal of Indonesian Economy and Business: JIEB., 37(2), 201-216.
Setiawan, A. I., Rahardian, R., Novela, I., Utami, D. E., & Peranginangin, J. (2019). Internalizing the Harmonized Quality Supervision to Synchronize Technological and Market Insight in Indonesia's Printing Industry. International Journal of Business, 24(3), 273-295.
Sheikh, Z., Liu, Y., Islam, T., Hameed, Z., & Khan, I. U. (2019). Impact of social commerce constructs and social support on social commerce intentions. Information Technology & People, 32(1), 68–93.
Smith, A. D. & Murphy, J. (2017). Emotional support and customer trust: The role of empathy in enhancing customer relationships. Journal of Service Research, 19(3), 270-283.