Main Article Content
Abstract
This study investigates the influence of Digital Content Marketing, Influencer Credibility, and Social Media Interactivity on Brand Loyalty among Generation Z consumers in Indonesia. The research is motivated by the shifting behavior of Gen Z, who are highly influenced by digital content and social media dynamics in forming brand preferences and loyalty. A quantitative explanatory approach was adopted using a survey method. Data were collected from 190 respondents aged 18–26 years who actively use social media and have interacted with brand or influencer content. The sampling technique used was purposive sampling. Data were analyzed using multiple linear regression supported by classical assumption tests. The results reveal that all three variables positively and significantly influence brand loyalty. Among them, Influencer Credibility has the strongest impact, followed by Social Media Interactivity and Digital Content Marketing. The R² value of 0.533 indicates that 53.3 percent of the variation in brand loyalty is explained by the model. The F-test and t-tests confirm the significance of the model, with no issues of multicollinearity or autocorrelation found. These findings highlight the importance for brands to create credible influencer collaborations, engaging content, and active interactions with Gen Z audiences. Future research is recommended to explore mediating variables such as brand trust, digital experience, or emotional engagement.
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References
- Astuti, R. D., & Elrizal, M. A. (2024). The impact of personalized advertising on Instagram toward brand loyalty: a study of Gen Z consumers. Journal IPERCOP. https://www.journal-iasssf.com/index.php/IPERCOP/article/download/1271/870
- Ebulueme, J., & Vijayakumar, V. (2024). Authenticity and Influence: Interactions Between Social Media Micro-Influencers and Generation Z on Instagram. Lund University. https://lup.lub.lu.se/luur/download?func=downloadFile&recordOId=9162580&fileOId=9162598
- Febriatmoko, B., & Prananta, W. (2024). The Role of Influencer Interactivity and Authenticity in Forming Brand Trust. Atlantis Press. https://www.atlantis-press.com/article/126003897.pdf
- Fajarwati, D., & Haliza, T. N. (2024). Social Media Marketing Activities and Their Effect on Brand Loyalty Among Generations. UIN Mataram. https://journal.uinmataram.ac.id/index.php/jed/article/download/11170/3351
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- Genoveva, G., & Chiandra, A. O. (2024). The Influence of Influencer’s Credibility on Brand Awareness Among Generation Z. ResearchGate. https://www.researchgate.net/publication/38870102
- Julaeha, L. S. (2024). The Role of Content Marketing in Brand Loyalty: An Empirical Analysis. MASMAN Journal. https://ejournal-nipamof.id/index.php/MASMAN/article/download/509/617
- Jun, S., & Yi, J. (2020). What makes followers loyal? The role of influencer interactivity in building influencer brand equity. Journal of Product & Brand Management. https://www.emerald.com/insight/content/doi/10.1108/jpbm-02-2019-2280/full/html
- Mukhopadhyay, R., & Jha, D. (2025). Building Brand Loyalty in the Digital Age. IGI Global. https://www.igi-global.com/chapter/building-brand-loyalty-in-the-digital-age/373066
- Paramita, E. L., & Pinto, P. A. (2021). Social Media Influencer and Brand Loyalty on Generation Z. Diponegoro International Journal of Business. https://ejournal2.undip.ac.id/index.php/ijb/article/download/11485/6863
- Redjeki, F. (2025). Analysis of the Effectiveness of Social Media Marketing in Increasing Brand Awareness Among Generation Z. IJEFE. https://ijefe.my.id/index.php/economic/article/download/176/193
- Sawaftah, D., Aljarah, A., & Lahuerta-Otero, E. (2021). Stimulating Brand Defense Through Digital Content Marketing. Sustainability. https://www.mdpi.com/2071-1050/13/18/10266
- Syahnur, M. H., & Bahari, A. F. (2023). Determinants of Neighborhood References, and Environmental Stimuli on Purchasing Decisions for Halal Products for Consumers. Golden Ratio of Marketing and Applied Psychology of Business, 3(1), 20-33. https://doi.org/10.52970/grmapb.v3i1.277
- Valmohammadi, C., & Asayesh, F. (2025). Influencer Marketing, EWOM, E-Brand Experience and Loyalty. Taylor & Francis. https://www.researchgate.net/publication/385104560
- Yapp, L. N., Tshin, E. Y. H., & Patrick, Z. (2024). Social Media Influencers Effectiveness Among Millennials and Generation Z in Malaysia. Global Business & Management Research. http://www.gbmrjournal.com/pdf/v16n4s/V16N4s-30.pdf
References
Astuti, R. D., & Elrizal, M. A. (2024). The impact of personalized advertising on Instagram toward brand loyalty: a study of Gen Z consumers. Journal IPERCOP. https://www.journal-iasssf.com/index.php/IPERCOP/article/download/1271/870
Ebulueme, J., & Vijayakumar, V. (2024). Authenticity and Influence: Interactions Between Social Media Micro-Influencers and Generation Z on Instagram. Lund University. https://lup.lub.lu.se/luur/download?func=downloadFile&recordOId=9162580&fileOId=9162598
Febriatmoko, B., & Prananta, W. (2024). The Role of Influencer Interactivity and Authenticity in Forming Brand Trust. Atlantis Press. https://www.atlantis-press.com/article/126003897.pdf
Fajarwati, D., & Haliza, T. N. (2024). Social Media Marketing Activities and Their Effect on Brand Loyalty Among Generations. UIN Mataram. https://journal.uinmataram.ac.id/index.php/jed/article/download/11170/3351
Ghaleb, M. M. S., & Alawad, W. A. (2024). Social Media and Purchase Intentions of Gen Z. Transnational Marketing Journal. http://transnationalmarket.com/menu-script/index.php/transnational/article/download/490/354
Genoveva, G., & Chiandra, A. O. (2024). The Influence of Influencer’s Credibility on Brand Awareness Among Generation Z. ResearchGate. https://www.researchgate.net/publication/38870102
Julaeha, L. S. (2024). The Role of Content Marketing in Brand Loyalty: An Empirical Analysis. MASMAN Journal. https://ejournal-nipamof.id/index.php/MASMAN/article/download/509/617
Jun, S., & Yi, J. (2020). What makes followers loyal? The role of influencer interactivity in building influencer brand equity. Journal of Product & Brand Management. https://www.emerald.com/insight/content/doi/10.1108/jpbm-02-2019-2280/full/html
Mukhopadhyay, R., & Jha, D. (2025). Building Brand Loyalty in the Digital Age. IGI Global. https://www.igi-global.com/chapter/building-brand-loyalty-in-the-digital-age/373066
Paramita, E. L., & Pinto, P. A. (2021). Social Media Influencer and Brand Loyalty on Generation Z. Diponegoro International Journal of Business. https://ejournal2.undip.ac.id/index.php/ijb/article/download/11485/6863
Redjeki, F. (2025). Analysis of the Effectiveness of Social Media Marketing in Increasing Brand Awareness Among Generation Z. IJEFE. https://ijefe.my.id/index.php/economic/article/download/176/193
Sawaftah, D., Aljarah, A., & Lahuerta-Otero, E. (2021). Stimulating Brand Defense Through Digital Content Marketing. Sustainability. https://www.mdpi.com/2071-1050/13/18/10266
Syahnur, M. H., & Bahari, A. F. (2023). Determinants of Neighborhood References, and Environmental Stimuli on Purchasing Decisions for Halal Products for Consumers. Golden Ratio of Marketing and Applied Psychology of Business, 3(1), 20-33. https://doi.org/10.52970/grmapb.v3i1.277
Valmohammadi, C., & Asayesh, F. (2025). Influencer Marketing, EWOM, E-Brand Experience and Loyalty. Taylor & Francis. https://www.researchgate.net/publication/385104560
Yapp, L. N., Tshin, E. Y. H., & Patrick, Z. (2024). Social Media Influencers Effectiveness Among Millennials and Generation Z in Malaysia. Global Business & Management Research. http://www.gbmrjournal.com/pdf/v16n4s/V16N4s-30.pdf